You do not need to reapply for your bus pass. If it has already expired, please call 0345 678 9088 to arrange a renewal. Will receive a renewal form, as evidence is required to obtain a new pass. renewed people had to fill in forms and submit photographs but we have scrapped This cookie is set by GDPR Cookie Consent plugin. For assistance with new applications: (Click the arrows below to reveal the answers). For further information see. You will not be able to use My Bus Pass to renew your pass unless it has an expiry date betweenMarch 2020 and March 2023. "Our system now generates new passes automatically at least a fortnight before the current pass expires so pass holders don't need to do . However, you may not be allowed to use your bus pass on night buses i.e. Please use the eligibility calculator at www.gov.uk/state-pension-age to find out when you will become eligible for a pass. Normally other local authorities require customers to return their old bus passes pass to them, return address is on the back of the pass. thurrock.gov.uk uses cookies to make the site simpler. Blackburn with Darwen:
You must let us know if you have changed address over the last 2years and your bus pass is about to run out. If you have not received either a letter or full pack call us straight away on 01452 426265. If you destroy the new pass instead of the old one, you will need to pay 10 for a replacement. You can apply for a replacement bus pass by filling in the lost bus pass application form. Apply for a new age-related pass. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. You may need to provide proof of your new address. A concessionary travel pass normally entitles you to free travel on all off-peak services (from 9.30am to 11pm) Monday to Friday and at all times during weekends and Bank Holidays. I have moved out of Gloucestershire. This website uses cookies to improve your experience while you navigate through the website. Contact us on 0300 456 0100 or email concessionarybuspasses@wiltshire.gov.uk to receive individual advice. There is a 10.20 replacement fee if you do not tell us your address has changed and, as a result, your renewed bus pass is sent to the wrong address. You don't have to do anything, unless you have moved since we sent you your last pass. We manage and issue concessionary bus passes that give holders free travel on most local bus services running in Gloucestershire (and the rest of England) at certain times. Are you struggling with the cost of living crisis? In the unlikely event that your pass does not arrive, you should call. Older Persons Bus Pass Older Persons Bus Pass Concessionary travel (including bus passes) for older residents and people with disabilities is run by Staffordshire County Council. Read and contribute to the 20 readers' comments . New smart cards are issued free by Nexus, except where a change of name or photo is required, but holders must apply to get a replacement. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. For further information on the free travel bus pass and travel voucher scheme please click here or for further informationor contact our Free Travel Bus Pass information line on 0345 600 0659. How long will my new bus pass be valid for? Residents are eligible for these passes on the grounds of: If your question is not here you cannot find the information you need, please call the enquiry line on 01452 426265. This authority is under a duty to protect the public funds it administers and to this end may use the information you provide in your application for the prevention and detection of fraud. It is being used by the person whose photograph and name appears on the pass. Unfortunately at the present time, Libraries cannot arrange new Age Related or new Disability Bus passes due to ICT issues. The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. How long does it take to renew an older persons pass? No it is not possible to issue an age-related bus pass "with companion" entitlement. They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Call us: Alternatively, you can call our customer services team on 0345 600 6400 if you would like to renew your pass. At a participating library who can accept both card and cash payments, and arrange for the new bus pass to be ordered and posted to the customer. Further information. Unemployed people. Login to renew or manage your Bus Pass and to keep your details up to date. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because your current pass will stop working on the expiry date shown on your card. We are happy to help all customers in understanding what evidence we need in order to quickly and easily renew a bus pass. What type of medicine do you put on a burn? Under normal circumstances, you can travel free if you board the bus between 9.30 am and 11 pm on Mondays to Fridays and any time at weekends and bank holidays. The cookie is used to store the user consent for the cookies in the category "Analytics". The pass is valid for the journey being undertaken, for example at the right time of day. You should have received all the information you need by now. If you dont provide us with evidence, your new pass will be delayed. As required under the Gloucestershire Terms and Conditions the Gloucestershire pass should be returned to GCC, return address is on the back of the pass. It is not valid in Wales* or Scotland. Companion passes are automatically renewed at least 2 weeks before they are due to expire. How does violence against the family pet affect the family? If a bus pass has been stolen and the customer provides the police crime number there is no charge for a replacement pass. Flexible support fund - available at . For example, if an applicant provides a blue badge number as proof of entitlement, we will in most cases issue a bus pass that expires on the same date as their blue badge. Essex County Council is required to ensure that it only issues passes where it is satisfied that the criteria has been met. If you have lost, or damaged, your bus pass you can either Apply onlinefor a replacement or call 0345 200 0388. Please see their Bus Passes for Older or Disabled Residents page for more information on how you can apply online or in person, as well as how you can renew a pass. We will either renew your bus pass automatically or send a letter that tells you how you can renew it. On Your Side - Helping eligible residents to be cared for at home, Children in Telford and Wrekin can learn to swim for free, 10 by 10 - 10 things we want all children to try children before the age of 10. Please destroy your old pass immediately in the same way you would do with an old debit or credit card, so that you dont destroy the wrong pass. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". http://www.nowcard.org/nowcardfaq.asp#FAQ23. A 5 administration fee will be required for a replacement bus pass. If your pass has not been scanned locally in the 12 months before renewal it will not be automatically renewed. Your pass will be valid until the expiry date shown on the front of your bus pass or until the announcement of any alterations to scheme conditions. It may also share this information with other bodies responsible for auditing or administering public funds for these purposes. We apologise for any inconvenience that this situation may have caused you. Can I use my OAP bus pass on trains? We'll renew it automatically and send your new one in the post at least 3 weeks before your current pass runs out. If you have not received your renewal letter, or you have changed address since your last issue, please contact our information line on 0345 600 0659. If you live in England and are of retirement age or an eligible disabled person, you are entitled to an English National Concessionary Bus Pass. Alternatively (depending on the level of information we hold about you), you might have received an application pack asking you to reapply. No. These cookies will be stored in your browser only with your consent. You don't need a new photograph unless your appearance has changed a lot, and you will only need to contact us by email if your address has. If you have any questions, please contact Essex County Council by calling0345 743 0430. Your new pass will be valid for 2years. Please note we cannot assist with applications or replacements on this number and you should call0345 200 0388 if your query relates to a bus pass. The list of these services is on the GCC web site, under Transport. If you do not receive your new pass, or have changed address since your last pass was issued, please contact our information line on 0345 600 0659. How did the American colonies actually win the war and gain their Independence from Britain? If you were sent an automatic 12 month extension to an older persons bus pass during 2021 we will automatically renew your older persons bus pass for an additional 3 years. You may find that residents in areas outside of Gloucestershire area can use their bus pass at other times, eg: before 09:30 am for example, but visitors cards will not be accepted until 09:30, which is the time laid down that all authorities must allow use. The renewal process for bus passes and travel vouchers depends on whether they are age or disability-related. However, we do recommend that 'recorded delivery' is used if valuable documents are being sent. Elderly and many disabled people in Tyne and Wear who are entitled to a free bus pass now have their smartcard renewed automatically - so long as it has been used at least once in the last year. If we send your pass to your old address because you have not told us that youve moved, you will have to pay 10 for us to send a replacement. Using your card. system now generates new passes automatically at least a fortnight before the If you have moved and not notified us it may not have been renewed or may have been sent to the wrong address. Please provide them with as much detail as possible about the journey you wished to make. Update or cancel a card. Free travel bus pass and voucher renewals, categories D (Walking impairment)& G (Unable to drive), please click here or for further information. A letter and a renewal application form will be sent to you automatically you can also use the application form below. passes that expire between January and March are in the process of being issued In London, you can use your card on buses but not on the Underground Train services. GCC understand there was a discount being offered for some local train travel. Welcome to the Highways Service Information Centre. current pass expires so pass holders dont need to do anything, just wait for a Currently this is at age of 66. Renewing, updating or cancelling a bus pass. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. If you have not received your new bus pass this may be due to the following reasons: If you have not moved please visit a participating library to renew your bus or contact us on 01452 426265. If you do not have your current pass, then please contact us. Can I use my bus pass on Park and Ride Services and Airport Transport Services? They may not be renewed automatically if your pass is not scanned locally between 1 March 2022 and 24 February 2023. Bus companies have been informed that they should accept concessionary bus passes that cannot be read automatically provided that: If you have difficulties, please report the matter immediately to the bus company on whose service you wanted to travel. No, the English National Concessionary Travel Scheme requires that Travel Concession Authorities provide passes that enable free travel on any local bus service in England at all times on Saturday, Sunday and Bank Holidays and between 0930 and 2300 on any other day. This might be a letter confirming your eligibility and asking if you wish to renew. Alternatively you are able to renew your vouchers online. Passes that were automatically renewed should be received by 1st March 2023. How long will it take to get a bus pass following a renewal/application? You can travel free on TfL services with your Older Persons Freedom Pass from 09:00 weekdays and anytime at weekends and on bank holidays. Dont include personal or financial information like your National Insurance number or credit card details. *A. If you have any problems using your card, it will be necessary for you to contact the bus company directly. If a bus pass is no longer needed, or if someone has died, then the pass should be returned to the address on the back of the card, with a covering letter explaining the reason why. Age-related passes will be valid for five years. We also use third-party cookies that help us analyze and understand how you use this website. Disabled pass holders from Cumbria, Blackburn and Blackpool please contact your local council office with valid proof of your disability. Can I use my pass on Trains? Pass holders who have not used their pass between 01 March 2022 and 28 February 2023 will not have their pass automatically renewed. Older people become eligible for a bus pass at the now equalised, male and female, age of retirement. You can renew your pass by completing an online renewal form below, by contacting our information line on 0345 600 0659 or by writing to us at SCC Free Travel Bus Pass, PO Box 212, Waterlooville, PO7 6ZN Have you moved? This form can be completed and returned in the envelope provided with your form. In the unlikely event that your pass does not arrive, you should call 01452 426265. I have not had an automatic renewal what do I do? Most young disabled (under 16) pass holders should have received a short form to return. Please note the Bus Pass system is separate to other Council systems and requires its own login information. You need to check the expiry date and apply to the council for a new one if you're is due to expire. If you havent received a pass 2-3 weeks before renewal you can try to, Disabled persons bus pass renewal letters are being sent for customers do not have automatic renewals agreed, but you can, what to do if your pass is damaged, lost or stolen. Please let us know if you no longer require a bus pass. pensioners. All young disabled pass holders must provide a new photo if they wish to renew. This Find out more about an igo card. Pass holders who are both disabled and of pensionable age but do not have "with companion" entitlement should have received a letter by now inviting them to renew their pass at a library. We will need to see evidence of your new address. These pages are for East Sussex bus pass holders. The new pass should take no more than three weeks to arrive after you have applied, but you should apply as soon as possible because, . You can apply for a disabled persons bus pass if you are a Medway resident. applies to approximately 12,000 people, the vast majority of whom are Some rural services in Norfolk will accept concessionary travel passes before 9.30am on weekdays. It tells you about: Bus passes are issued for up to five years. read our summary of the changes to bus services, renew your pass on the My Bus Pass website, let us know if you no longer require a bus pass, evidence we accept as proof that you are still eligible for a disabled person's bus pass. This can be your email address or set to something memorable for you. Find out which bus company you wish to comment about on our bus operator contacts page. When you return the renewal form to us, you must provide: These are needed to check your conditions have not changed. Typically, we will automatically renew passes for people with visual impairments and hearing impairments. Customers will receive their new pass to the registered address at least1 week before their current pass expires. Please still, Older Persons bus passes will normally be automatically renewed. For those people needing to apply for their renewal this too can now be done byApplying online. Click or tap the rating which best represents your experience. Births, marriages, deaths and civil partnerships, Frequently asked questions about concessionary bus passes. The most likely reason is that the issue of new concessionary bus passes coincides with changes being made nationally to the smart card operating system. What do I do about my concessionary bus pass? To get an older persons bus pass you must 2 Apply to your local council. How much longer should the Sun remain in its stable phase? Before your pass expires, we may send you a letter inviting you to renew it manually. If youre not a Medway resident find out how to renew for an older persons bus pass outside of Medway. If your pass went to your previous address we will require proof of your new address to update your record (see link http://www.nowcard.org/nowcardfaq.asp#FAQ23) and if a replacement is required you will need to pay the 10 fee. You can start using your new pass immediately, just like you would with a new debit or credit card. You can make updates to the following details before your bus pass renews: your appearance. 1 week before current vouchers expire. However, if you have moved, you need to tell us as soon as you move to ensure that we have the correct information for you. However, an age-related pass holder will need to pay for postage or for the cost of the phone call if they use our telephone renewal service. However, if you have only used your bus pass in London (where the Oyster system does not record your journey) you will need to visit a local participating library who can arrange a free renewal bus pass for you. Please note below the procedure for Free Travel Bus Passes that expire on 31st March 2023: Will be automatically renewed without the need to complete a renewal form. You can find your renewal code located in the box towards the bottom of your renewal letter. A Free Travel Card will be issued automatically at age 66 if you are registered for the Public Services Card and getting a pension from this department. On National Rail services in London, travel free after 9:30 weekdays, and any time on weekends and public holidays. Forgotten your Username? Failure to do this may result in you not receiving your renewed bus pass or renewal reminder letter. However, in respect of other disabilities we might ask for a copy of updated information to enable us to renew your pass. What is the cause of the card not working? igo card for 11 to 16 year olds. If you lose your igo card you can apply for a replacement from TfGM by phoning 0161 244 1000. If your current bus pass is due to expire within the next month, this is an indication that we . I have moved into Gloucestershire. Your pass will be automatically renewed if you have used it within the last 13 months. Are senior bus passes renewed automatically? This cookie is set by GDPR Cookie Consent plugin. See. What should I do? Your bus pass will be automatically renewed unless you have applied under Disabled persons bus pass category D or G, with these a letter will be sent prior to expiry asking for further evidence to clarify your eligibility. 4 Apply online. Jobcentre Plus travel discount cards - available to unemployed Jobseekers Allowance or Universal Credit claimants aged 18 to 24 for 3 to 9 months or to over 25s for 3 to 12 months entitling a 50% discount on selected rail tickets - visit your local Job Centre office for more information. Likewise, if you are under age 66, a Free Travel Card will issue on being awarded an Invalidity Pension, Blind Person's Pension, Disability Allowance, or a Carer's Allowance. Bus Tyne and Wear residents whose concessionary travel card (free bus pass) expires in the next few months are being warned they need to fill out an application form to get a new one. The passes will be sent out automatically but people should call the bus renewal hotline . Email us: You can also email concessionarytravel@ northumberland.gov.uk to request a renewal of your bus pass. If we are able to confirm your details from existing Council records, your bus pass will be automatically renewed and your card should be received one month prior to expiry. When someone has been issued with more than one bus pass, only the most recently issued bus pass is valid for free travel, even though they may both have the same expiry date. Disabled person's bus pass There's no central provider of the disabled person's bus pass. If it hasn't arrived 1week before the expiry date, please tell our Passenger Transport Unit. Under normal circumstances young disability-related pass holders will not be required to complete a new application pack unless we have little or no evidence. You can renew your bus pass up to 8 weeks before it expires. Renewing your older persons bus pass If your pass is due to expire and your address has not changed, well renew your pass automatically and send it in the post at least a week before your old pass expires. This cookie is set by GDPR Cookie Consent plugin. Lancashire:
If you have not used the Bus Pass system before, please sign up for an Account using the Don't yet have an Online Account section. Completed renewal forms will be processed and new vouchers issued approx. If you have moved address since receiving your bus pass, please notify us of your new address . Please note that if your pass expires/expired on 31st March 2023, your pass may have been automatically renewed, if you had used the pass in the 12 months prior to December 2022. Out of these, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. I am an age-related bus pass holder and my current bus pass is due to expire soon. Any other local authority in England:(Not all authorities offer earlier discretionary start times you should check before travel). If an age-related pass holder wants to replace a lost, damaged or destroyed bus pass there is a 5 replacement charge.