Browse Aqua Living Factory Outlets' wide range of affordable, high-quality hot tubs and spas. Now they said in August. I purchased a tanning bed in 2017 for 2300.00. Within 30 minutes of their arrival, my tub was set up and they were gone. One of the easiest ways to protect your investment is a hot tub cover. The cover seal wasn't even touching the tub as it was shipped. Spa Repair & Swim Spa Maintenance, Some Common Types of Hot Tubs and Popular Spas, The Best 4 Person Hot Tubs Top Home Spas in 2023, 5 Unique Valentines Day Hot Tub and Spa Experiences, Are Swim Spas High Maintenance? AQUA LIVING FACTORY OUTLETS 505 Twin Oaks Dr., Johnson City, Tennessee, United States, 37601-7610 Sharing is caring! Call us at (425) 485-6059. It has been over 200 days since I paid for a hot tub from LPI that I never received. * I know nothing about these names but I think they are linked by distribution or "factory outlet" marketing ? However, that date kept being pushed and finally the hot tub was delivered in Dec 2021. Read more about 5 Ways Hot Tubs Improve Your Health! What state do you live? So I paid thousands of dollars for 1.5 years of a hot tub that will now have to go to the dump. SHOP NOW AMAZING DEAL ON 6 PERSON HOT TUB Get this 6-Person Hot Tub with 51 powerful jets! Simply start adding items to your cart or contact us if you have any questions. Furinno Pelli Cubic Storage Cabinet , great for storing and displaying items such as artworks, toys, books, folding clothes or other household necessities. We purchased the Catalina Berkshire hot tub from an aqua living dealer on march 23 2022. Home; Services; New Patient Center. I paid cash for the spa 18 mos ago and it is never worked properly and they refuse to come out and fix it. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. The cover was so misaligned that i can see through the center into the tub. We purchased an aqua living spa November 2021. These activities generally allow residents to maintain healthy lifestyles by encouraging movement and socializing with their peers. Its purpose is to strengthen the They are on Craigslist in my market. However, within the last few months the customer service department in TN have been outstanding to work with. Contact Information. SpaRetailer is the definitive trade publication for the hot tub industry, committed exclusively to reporting vital market research and practical tips to aid spa retailers in the day-to-day operation of their businesses. WePlay Esports is a tournament organizer which combines the best practices of esports and entertainment. New Patient Forms; About; Contact Us; lpi aqua living. It's estimated that there, Aqua Living2023-02-08T09:27:34-05:00February 8th, 2023|Comments Off on Are Swim Spas High Maintenance? LPI has so far sent me a subwoofer and a main diverter valve (not needed). After establishing contact with LPI spa parts (******), we were able to get the panel ordered (#XXXXX) on or about May 11, 2022 and were informed it would take 4-6 weeks to manufacture and ship the panel. Submitting a response indicates a willingness to work with customers to make things right. Take a virtual of one of our Aqua Living Factory Outlet showrooms. With their unique corner-accommodating shape, these types of hot tubs can easily fit into most indoor and outdoor, Ergonomic seats, dozens of powerful jets and mesmerizing lights these are just some of the things that luxury hot tubs can offer. Up to $1,000 off your spa! He then sent me a message saying hes canceling the order. I ordered it July 15th. Aqua Living Factory Outlets LPI International out of Tennessee continues to evolve and change in the fast paced hot tub world. There's no way I should owe that much. Request that LPI credit my card on file. After some thought, we purchased the G-7 and just love it. I have already had a hot tub specialist out to my house already and he cannot find the 7inch jet we need either. **** still has not shipped this panel. Terrible quality control and customer service. I informed ****** the website was down and was told to talk to customer service and get on the list for them to input the information when the website is repaired. Yet, our baths are about so much more than aesthetics. Average of 54 Customer Reviews. Filters are an essential part of keeping your hot tub water clear and pleasant. The display area is 344.16 x 193.59mm, so it fulfills the creative space's needs and ensures the fineness of color images and lines. We purchased on June 2020 delivered 5/21. Take a virtual tour of one of our showrooms. This is the bomb!!!!! Its already three weeks past the original estimated delivery date!! Multi-Layered Fiberglass Reinforcement. There is so much I want to say, but the ONE thing that stands out above all is a complete and total LACK OF INTEGRITY. The SCC is responsible for reviewing and voting on all pool, spa and hot tub standards to be approved by the American National Standards Institute. They manufacture there own hottubs so your definitely getting a run around if there saying to contact the manufacture. Up to $1,000 off your spa! Ok going to be 3 weeks .3 weeks go by call to check hasn't been built yet will call when it is another 2 weeks he calls its been built but won't ship till I pay balance they wouldn't even ship it to the store ok I I ask the balance he gives it to me I think to my self that seems high but ok I drive to the store new guy very friendly takes cash gives me the receipt when i got home they hadn't taken off the deposit i put down call the store he can't help me call the rep spend 20 minutes expaining what happened finally he saw there mistake another 2 weeks they call its in I go get it something told me to check it it was damaged the person there took pictures and I took pictures they said they would call the manufacturer and I called the dealer dealer sayyou have to email warranty department I do that and they say ok they will take care of it 4 months later have not heard a thing the dealer wanted a review wow why would anyone want a bad review maybe the owner of the company LPI will read this and take care of it 3 of my friends have bought new hot tubs not from aqua living poor communications and follow thew buy the way it took a month to get refunded the over payment. User Friendly System Controls Topside. Thanks LPI. All Rights Reserved. The reason for the change remains uncertain, however . LPI is also moving away from dealer-based sales and going customer-direct. New Platinum Spas Deluxe Range Passes CEC test, Pinch A Penny Opens New Store in Flower Mound, Texas, Toolbox for Excellence Announces Nationwide "Participate to Educate" Contest, PHTA Announces Standards Revision, Issues Call for Committee Participation, Pinch A Penny Opens First Store in Austin, Texas. There is no way this company will remain in business with these types of complaints. I cannot recommend this place enough. Below are must have products from our top sellers. I said i would if it will be delivered by dec 1st and asked if this nightmare with there company will ever be over. The credit card acknowledged that you would retain the credit on 12/30/22. Then I was told in early December that it was going into production the next week. Full Foam. The smaller footprint of four-person hot tubs means you can fit it in places you just cant fit some of our, Want to enjoy the luxury of your own hot tub, without taking up any more space than you need to? Luckily, I filed a dispute with Visa when I felt things going wrong and no responses. As of now Im not sure if it will ever be a reality and not just a money scam. The reason for the change remains uncertain, however, the brands they market have remained the same. LPI, Inc. recently announced its acquisition of Phoenix-based Tuff Spas and its patented hard-top cover. Learn more about what aqua therapy is and the many benefits these programs deliver. Now they think there is an obstruction in one of the lines and they want to dig out the insulation to get at the line on my brand new tub. There was correspondence between a representative and the customer with an offer being made. Dr. Wellness Spas is already recognized as the Spa Manufacturing Industry leader in providing unsurpassed energy efficiency and our exclusive Patent-Pending HeatFlow Technology makes a great hot tub even better! Richard Moody has answered my prayers, it does help me with relief from neuropathic pain. Must read before buying from LPI Inc. or Aqua Living Factory Outlets. View customer reviews of LPI, Inc.. Leave a review and share your experience with the BBB and LPI, Inc.. . Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. Get tips on how to clean different types of jetted tubs and spas. We accept payment through Paypal ONLY, the fastest and safest way. The tub is clearly a lemon and a consumer product claim attorney agrees. I think they will claim bankrupt soon and keep all of the money and not owe anyone anything. I reported this problem about receiving defective merchandise under 60 days and Visa has refunded tne $8690. I really don't think it is that bad of a product, I just think they have really really really bad customer service. Manufactured with 6 individual spacious shelves for storage and organization. I told them in December ill either be in a hottub or filing a case at the court house against them. So you better learn to work on it. (The consumer indicated he/she DID NOT accept the response from the business.). I was 4-5 months out from my purchase date and they said it would be done nov 1st . Dig through our best stories from the magazine, all sorted by category for easy surfing. (704) 322-4204. doesn't rain in Phoenix much, so i didn't notice immediately. But beyond the pleasure of soaking, these spas offer real health benefits. Curious about LPI / Aqua Living / Dr Wellness Aqua Living Factory Outlets. I wrote LPI,INC on this invoice. Aqua Living Factory Direct is . Sincerely. Plus we noticed the cover is missing foam entirely in a section from poor manufacturing and were told it only had a 90 day warranty and to buy another one FROM THEM for over $500 that would suddenly have a 5 year warranty. I ordered my hot tub on 8/14 and was told it would be 7 to 12 weeks. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile. They also delivered it with the wrong cover, we wanted the soft cover with the lift, and they delivered it with the hard cover. Water Treatment Manufacturer Waterco Ltd. As you read the attached e-mails, I asked if the cover had metal 'strips / bars' on the sides of the cover so I could use it with my current hot tub cover lift. Tina Hatley Operations Manager at LPI Inc Kingsport, TN. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. If company vaccination rates. Once we filled the tub we noticed that the Tuff cover does not sit correctly on the tub and it leaks out hot air and makes it so we have ice build up. With furniture styles that satisfy any interior aesthetic, Universal's To the Trade program . 140 complaints closed in the last 12 months. It was so bad that it froze up the cover and caused the tub to blow the motor twice. Even the smallest cracks and scratches in your hot tub can compromise its safety, comfort and performance. 1.3K views, 4 likes, 0 loves, 0 comments, 1 shares, Facebook Watch Videos from Aqua Living Factory Outlets: #NEWS: LPI, Inc. doing its part to help curb COVID infection rates. Jets are one of the best parts of the hot tub. The better maintained your tub is, the longer your investment in health & relaxation will last. How do you choose the best hot tub for back pain? LPI Inc. builds our entire line of products from our 320,000 square foot manufacturing center, and ships nationwide to our retail stores. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Based on published estimates, we believe that there are approximately 42,000 patients in the United States and 67,000 patients in Europe living with WAIHA. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. Seating: 3 Gallons: 350 Weight: 945 lbs. Worlds largest manufacturer of Hot Tubs sold directly to the public at wholesale prices. We have had to replace two motors, a 60amp circuit breaker that it blew due to the motor constantly running because of the cover issue. It was a unit that had a damaged enclosure, but the dealer assured us the damaged parts. Im out 500$ , my credit is down 100 points and i have no hottub. They are on Craigslist in my market. 3 Beds. They do not stand up to their warranty! . lpi aqua living. Here we discuss the water chemistry basics & how to prevent mineral buildup in your hot tub. I've had two hot tubs prior to this one and didn't experience any problems other than the cover needing to be replaced. Thanks for your review Jerry. Kendrick Content 2023. We called our Citi card reporting fraud and the charge was reversed conditionally on 8/19/22 and under investigation. Spa shock is an oxidizing product meant to neutralize contaminants and improve the appearance and smell of your hot tub water. . Browse a huge selection of Hot Tubs & Spas and many Spa Accessories available from reputable brands such as Dr. Wellness, Catalina Luxury Spas, Hudson Bay, and Plug & Power available at affordable prices from Aqua Living Factory Outlets. BBB Business Profiles generally cover a three-year reporting period. We did not receive the hot tub. I had a cheap Dreammaker spa prior to this I purchased thru Wayfair with zero issues in 6 years of ownership. However, no one indicated that all of the accrued fees or interest were no longer your responsibility, nor was a new finance agreement with terms signed. 8 Perimeter LED lights. It has performed as promised and we are happy. Shop our best selection of furniture to reflect your style and inspire your home. Aqua Living Factory Outlets, LPI's retail division, plans to open around 100 retail stores over the next few years, but has only opened seven since announcing those plans in late 2018. They said that we canceled using him and did not (mind you he is the only person who has tried to help us). Beat local competitors. Because they are built cheap. I have had nothing but problems with this tub since then. Your cancellation was approved. Im beginning to wonder if Ive gotten ripped off.. We are going through the same issues. Beware. I read the fine print on the contract and it says if your payment is late there will be a 15$ or 5% late charge if I dont make a payment even though it hasnt been delivered. At the end of August, LPI, Inc. , a hot tub manufacturer operating from three east coast facilities and producing a variety of acrylic spa brands, announced it will be transitioning away from wholesale dealers and going to a 100% retail direct model in the United States in 2021. Still gathering info on the tub my friend got. Read our guide to get an idea of where to start when setting up your new hot tub. BUYER BEWARE!!!!!!! Now they won't return my calls or emails. Numerous emails and messages went unanswered to **** from customer service. An air lock occurs when air gets stuck in the plumbing lines of your hot tub. Get the best hot tubs at the best prices! If you want a professional to help you every step of the way ask for Danielle. With detailed information on each of the hot tubs, you will discover new features and what to look. Aqua Living2023-02-01T14:06:23-05:00February 1st, 2023|Comments Off on Will a Hot Tub Mess Up My Nails? Foam in your hot tub is a sign of contaminants. The move, effective Jan. 1, 2019, will impact about 200 spa retailers who carry LPI portable spas, which includes the Catalina, Signature and Pinnacle brands. Use RevDex to write a review Reviews Above Ground Pools, Hot Tub Dealers, Hot Tub Manufacturing AQUA LIVING FACTORY OUTLETS AQUA LIVING FACTORY OUTLETS Reviews ( 10) Without a doubt I will never purchase anything from this company ever again. We apologize for the frustration you have experienced. 151 customer reviews of Aqua Living Factory Outlets. Ft. 3914 Desert Zinnia Ct, Manvel, TX 77578. Stay away from Catalina Spas!! My advice is to cancel your order and if they say no file a case in court based on the 2-3 week delivery time posted on there website being a misleading lie sales tactic. We called LPI, INC on Monday 8/21/22 and canceled our purchase and delivery. These people are crooks and are lying about there ability to make and deliver on tubs. But thats given you ever get it built and delivered. We have retail stores that we own, and we have dealers in the same markets, meaning we're somewhat competing against our dealers, Hatley says. If there are only a few people you plan on inviting into your hot tub (lucky them! Its also something you want to keep for several years of enjoyment. Did you ever receive it?? LPI CEO Dave Hatley says the change is the result of the company reaching an impasse where it is no longer feasible for the Johnson City, Tenn., facility to meet the production needs of a dealer network and its own retail stores. ), then we have the best 4 person hot tubs for you! 2 reviews of Aqua Living Factory Direct "Aqua Living (LPI Inc.) is by far the shadiest, least scrupulous business I have ever encountered. Now I am told it will be in production on 1/8. . It came in December of 2021. I just want my money back. It took 8 months to get the extra filters that I purchased at original purchase date. The variety of hot tub styles, which are offered at a range of price points, enables almost anyone to have a spa-like experience, Aqua Living2023-02-28T13:08:49-05:00February 27th, 2023|0 Comments, If there are only a few people you plan on inviting into your hot tub (lucky them!