I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. We are glad that you enjoyed your stay and hope to see you again very soon. We had lots of luggage and despite asking for assistance at check-out this failed to materialise so we had to lug 7 suitcases ourselves. Bath Road, Hayes restaurants, Bath Road, Heathrow restaurants, 130 West End Lane, Hayes restaurants, Bath Road, West Drayton restaurants, West Drayton restaurants, Yiewsley restaurants, Feltham restaurants, Hounslow restaurants, Were very pleased with our stay and the treatment from the hotel. Address: Terminal 5, London Heathrow Airport, London, United Kingdom, TW6 2GD. Express lunches, private dining and a Chef's Table are available. I will make sure to share your comments with our entire front of house team. Please enter your feedback in the area below (no more than 750 characters) and then click Submit. However I had not been given the full information about the timings of the test deadlines so was under unnecessary pressure in having to stand in my checkin queue at 8am with out knowing whether I was clear to fly. Central London can be reached with direct train services from Heathrow Airport.The hotel boasts panoramic views of the airport thanks to its location.. All of the spacious air-conditioned … Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Paul R., Thank you for taking the time to review our hotel following your recent stay with us. Sofitel Heathrowoffers two distinct dining options. The Covid-19 screening system behind Arora’s ‘Test and Rest’ programme is HALO, a UK-based biotech firm. The former specialises in French cuisine, while the latter serves fantastic breakfasts. Sofitel London Heathrow: Amazing, excellent breakfast buffet - See 15 209 traveller reviews, 2,514 candid photos, and great deals for Sofitel London Heathrow at … For your future stay I would like to offer your a complementary upgrade to one of our luxury rooms when booking one of our classic rooms. The hotel's two fine restaurants and trendy cafe would be worth a visit by themselves, let alone when you're already staying upstairs! Christina G. Families - 16/01/2021 Confirmed reviews ALL. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Sofitel London Heathrow. *CLOSED UNTIL FURTHER NOTICE* Le Bar Parisien invites you to experience French opulence, the glamour and the pleasure. Managed the covid situation very well. Send us your feedback. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. I am very pleased we could offer you an comfortable and safe stay during this uncertain time of Covid19. Not your fault. Would definitely stay again. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Jennifer E., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Cocktails, wine, Draught beer, small bites and pub influenced gastronomy are served. Extra bonus was early checkin and late checkout so you can really spend time here relaxing, not just a night. A delight to stay here. Efficient and easy check in with clear instructions on how to order in food. From 8.00am on weekends. The staff were really nice and polite, Paul R. Business - 17/01/2021 Confirmed reviews ALL. Sofitel London Heathrow T5. On-site leisure facilities, including a gym and spa (spa closed), Two restaurants, with a range of International dishes, Terminal 5 Rail Station is just a 5-minute walk away, Certified Covid-19 PCR saliva based self-administered test kit available, 45 meeting rooms on-site, ideal for business guests, Terminal 5 London Heathrow Airport TW6 2GD london united kingdom, HEATHROW EXPRESS T5 At 0.16km / 0.1 miles, LONDON PADDINGTON At 25.26km / 15.7 miles, LONDON ST PANCRAS At 18.4km / 11.43 miles, All 605 rooms blend high-end technology with elegant design. With attentive waiting staff and exquisite decor, this is a far cry from a traditional hotel restaurant. La Belle Époque restaurant serves fusion French cuisine in stylish surroundings and the Vivre Restaurant offers a menu of international cuisine. It is always a pleasure to receive positive feedback. It is a shame that all hotel amenities were closed due to the pandemic but completely understandably. I will make sure to share your comments with our entire front of house team. Staff were very friendly & helpful. *CLOSED TILL FURTHER NOTICE* This innovative Heathrow restaurant's open kitchen is like a theatre of international cuisine, with a deli and hot wok, grill, pizza and desserts. Sofitel London Heathrow, Hounslow Picture: Vivre Menu - Check out Tripadvisor members' 1,032 candid photos and videos. Great stay, clean and felt very safe and well looked after despite covid restrictions. You room will be waiting for you if you choose this option. Whether you're all stiff and sore from a long-haul flight, or you fancy a spot of pre-holiday indulgence, The Spa at Sofitel London Heathrow has packages and pools to help you feel your best. A pillow menu is available. Christmas parties at Sofitel Heathrow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. EARLY CHECK IN FROM 9AM (Paying) Arriving on an early flight? The hotel's two fine restaurants and trendy cafe would be worth a visit by themselves, let alone when you're already staying upstairs! You can get some work done in a relaxed and quiet environment, but do not expect too much … This is the only on-site hotel at Heathrow Terminal 5 … Arrive at Sofitel London Heathrow, an award-winning hotel that combines luxurious comfort with a convenient location at the world's busiest airport. ), Aisha Families - 17/01/2021 Confirmed reviews ALL, It was really comfortable and clean. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. Dennis E. Solo - 19/01/2021 Confirmed reviews ALL. Olawale Solo - 18/01/2021 Confirmed reviews ALL, Ms Solo - 18/01/2021 Confirmed reviews ALL. Throughout the Heathrow Terminal 5 Sofitel, you'll find a balance of home comforts and stylish elegance, but the bars are one feature where the hotel is pure opulence all the way.Both of the hotel's trendy bars offer an extravagant drinks menu and tons of atmosphere. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Thank you again for sharing your experience, and we hope to see you again very soon . The Sofitel is connected to T5 by a walkway and is well signposted. When we checked in the staff were excellent and offered us a package that include a COVID test done overnight. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. A T. Couples - 19/01/2021 Confirmed reviews ALL. I decided to stay at the hotel for convenience and glad that I did. It is always a pleasure to receive positive feedback. We checked in because BA had not allowed us to board our flight in time so we got bumped to the next day. I do hope this isolated incident has not deterred you from staying with us again. LCD televisions come with … Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. We do have an online check in option which allows you to complete your personal information and payment details prior to arrival to save time - online keys will then be ready at the desk for collection. The hotel also boasts panoramic views of the airport, as well as secure parking for the duration of your stay, making your holiday as stress-free as possible. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Penelope P., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. It is always a pleasure to receive positive feedback. Dear jamesfD325PO, Thank you for taking the time to share your comments with the Trip Advisor community. Jenny Solo - 16/01/2021 Confirmed reviews ALL. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Both bars serve a variety of drinks too, perfect for those pre-flight jitters. Refrigerators and coffee/tea makers are provided. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Please provide English decaf tea in the rooms, clarify whether or not the water in the fridge is free, and lastly improve the traditional English breakfast (it was inedible! I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I will share your comments with our team. I will make sure to share your comments with our entire front of house team. They made the entire experience extremely smooth and efficient. I will share your comments with our team. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Dina Maria Sousa Dos s., We very much appreciate your comments regarding your stay at the Sofitel London Heathrow. I will make sure to share your comments with our entire front of house team. Room was very excellent just a shame that all the amenities were closed due to Covid. I will make sure to share your comments with our entire front of house team. As stylish as it gets. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Anne C., Thank you for taking the time to review our hotel following your recent stay with us. Customer review rating 4.5/5 44,140 reviews, I can take advantage of the Members' rate, French luxury and local cuisine in the world's most exciting city. Yours Sincerely, Ryan Nicholls – General Manager Sofitel London Heathrow, Dear Peter D., Thank you for taking the time to review our hotel following your recent stay with us. It is always a pleasure to receive positive feedback. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Thomas C., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. The restaurant opens for lunch from 12.00pm until 2.30pm and for the evening meal from 6.00pm until 10pm. Sofitel London Heathrow is an award-winning Heathrow airport hotel, guests will find that it combines convenient location and luxurious comfort in the world’s busiest airport. I suggest the following for future stays. It is always a pleasure to receive positive feedback. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear J C., Thank you for taking the time to review our hotel following your recent stay with us. This restaurant is open between 6pm - 10pm. We stayed at the Sofitel Heathrow Terminal 5 and decided to eat at the “La Belle Époque” I booked via Bookatable and got the six course taster menu for £59 each and we decided to also having the wine pairing menu at £39 each This... is one of the best most reasonable 2 Rosette meals we’ve had and it was very generous in both the food and wine department Highly … Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Christophoros C., Thank you for taking the time to review our hotel following your recent stay with us. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. I will make sure to share your comments with our entire front of house team. With 45 unique meeting spaces, the hotel can accommodate up to 1300 attendees. Menu (including prices) for Vivre - Sofitel London Heathrow may have changed since the last time the website was updated. Ideal Heathrow accommodation for families with adjoining rooms available. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Thomas F., Thank you for taking the time to review our hotel following your recent stay with us. The Sofitel Heathrow has direct access to Terminal 5 via a covered walkway.It has a modern health spa, a 24-hour gym, 2 bars and 2 restaurants. Book Sofitel London Heathrow, Hounslow on Tripadvisor: See 15,211 traveller reviews, 2,641 candid photos, and great deals for Sofitel London Heathrow, ranked #4 of 33 hotels in Hounslow and rated 4.5 of 5 at Tripadvisor. Guests can also head to Vivre for fresh live cooking. We generally receive wonderful compliments on our Sofitel 'MyBed' so it is disappointing to read that you felt the opposite. Jhleamy Solo - 17/01/2021 Confirmed reviews ALL, I had to have a Covid test done before leaving the UK so booked the test the day before my flight. Guests can expect a full VIP service, with amazing facilities including a champagne bar, award winning restaurant, a state-of-the-art health spa and gym, and a choice between 605 incredible rooms. Stayed one nice, found the whole experience extremely satisfying. Beautiful hotel with great airport access although i did find finding the hotel from the terminal a little difficult to start with. Popular Localities Nearby. LCD televisions come with premium digital channels and pay movies. Ideal for an informal meeting or quiet break from Heathrow. Please make the details about timings clearer to the telephone booking staff and on the website. Whether you're after French cuisine or a good cup of tea, the Sofitel at Heathrow terminal 5 can provide it with style. Val H. Families - 17/01/2021 Confirmed reviews ALL, Tom C. Business - 17/01/2021 Confirmed reviews ALL. Enjoy one more shower or a nap before checking out. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. Dinner is from 6.00pm until 10.00pm. Aquí encontrará también una peluquería, un spa de última generación, un gimnasio y un aparcamiento. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Olawale B., Thank you for the great review of our hotel! Mrs J. C. Solo - 18/01/2021 Confirmed reviews ALL. Convenient easy walkway to T5. I will make sure to share your comments with our entire front of house team. “Test and Rest” package prices at Sofitel London Heathrow start from £179 at weekends or £199 mid-week and include accommodation and testing, which is excellent value, given you can easily pay £150-£250 for a private Covid test. It is always a pleasure to receive positive feedback. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. The restaurant is open for breakfast from 6.00am until 10.00am, 11.00am on weekends. The 5-star Sofitel London Heathrow is 21 minutes from Central London by train from Terminal 5 Rail Station, which is a 5-minute walk away. Open from 7am until 6pm. To access it, you go to the lifts for the short term carpark and go down to level 1. he tasteful and dramatic La Belle Epoque restaurant offers stunning runway views and delicious fine, French cuisine. Anne Solo - 18/01/2021 Confirmed reviews ALL. A very modest gesture of points was offered as an apology. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Accessibility for people with reduced mobility, Accessibility for people with reduced mobility Details, ibis Styles London Heathrow Airport Hotel, Novotel London Heathrow Airport T1 T2 and T3 Hotel, Novotel London Heathrow Airport - M4 Jct 4 Hotel, Online check-in: Your arrival will be carefully prepared by our team. I could have arrived at the hotel earlier had I known. It takes around 6 minutes from leaving the terminal to arriving at reception and is a very straightforward route. Whether located in the heart of a bustling city like Paris, London, New York or Sydney, or nestled away in the quieter landscapes of Morocco, Egypt, French Polynesia or Thailand, every Sofitel address is a call to indulge in—and celebrate—the pleasures of life. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Restaurants near Sofitel London Heathrow, Hounslow on Tripadvisor: Find traveller reviews and candid photos of dining near Sofitel London Heathrow in Hounslow, United Kingdom. Breakfast is dizzyingly-varied buffet of breads, pastries, fruits, yoghurts, cereals, preserves, juices and cooked breakfast items. Whichever you choose, you're sure for a delicious meal. Sofitel Heathrow T5 King Size Room. Stay was really good, nice clean rooms, really good food and efficient room service. The hotel also offers a hair salon, a state-of-the-art health spa and gym, and 45 meeting rooms - ideal for both business and leisure. Book Sofitel London Heathrow, Hounslow on Tripadvisor: See 15,184 traveler reviews, 2,641 candid photos, and great deals for Sofitel London Heathrow, ranked #4 of 33 hotels in Hounslow and rated 4.5 of 5 at Tripadvisor. Guests can expect a full VIP service, with amazing facilities including a champagne bar, award winning restaurant, a state-of-the-art health spa and gym, and a choice between 605 incredible rooms. La Bar Parisienne has a huge wine and champagne collection - the average glass of wine costs £14. It is always a pleasure to receive positive feedback. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. *CLOSED TILL FURTHER NOTICE* Settle into a sofa at the Tea Salon and select from 31 teas from around the world. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Marian S., Thank you for taking the time to tell us about your experience at the Sofitel London Heathrow. However I am sorry to learn that you did not find the mattress comfortable in your room and will escalate this to our housekeeping management team to follow up internally. Let the relaxation begin! Thank you again for sharing your experience, and we hope we will have another chance to welcome you in Sofitel London Heathrow. I will make sure to share your comments with our entire front of house team. Vivre: BREAKFAST AT VIVRE RESTAURANT, SOFITEL HOTEL HEATHROW - See 709 traveler reviews, 153 candid photos, and great deals for Hounslow, UK, at Tripadvisor. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Would have no hesitation staying here again! Room service was lovley. This also meant we had to get new COVID tests done. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. One of our top picks in Hillingdon. I will make sure to share your comments with our entire front of house team. Central London is also just 21 minutes by train from Terminal 5 Rail Station, which is a 5-minute walk away. Optic fiber technology provides the highest possible speed of Internet connection. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Terminal 5 is just a few minutes walk away. I do hope this isolated incident has not deterred you from staying with us in future as I can assure you that what you experienced is far from the norm. I will do it again soon, Penelope P. Solo - 16/01/2021 Confirmed reviews ALL. My existing reservation at another Heathrow hotel was canceled. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Pillowtop beds feature Egyptian cotton sheets and premium bedding. We advertised test pick up at 8pm in the evening as this time is always the same. A plush bed, mini fridge, work space, free WIFI and soundproof windows are among smart lifestyle touches. Whichever you choose, this is where your holiday begins. The hygiene was top priority and it worked well to make my visit great. The food was delicious!!! Step into the fabulous hotel where personalised service is … Dina S. Solo - 16/01/2021 Confirmed reviews ALL, It was a good experience. A pillow menu is available. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sorry to learn that there were aspects of your stay which detracted from your overall enjoyment and you found your time here was disappointing. Contact Us La Belle Époque Sofitel London Heathrow Terminal 5 London Heathrow Airport Hounslow TW6 2GD Thank you for your feedback I will share your observation with relevant managers to improve service offering. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. I am very pleased we could offer you a comfortable and relaxing stay during this uncertain time of Covid19. On Saturdays the restaurant opens only in the evening, and it is closed on Sundays. Whichever you choose, you're sure for a delicious meal. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Zomato.com does not guarantee prices or the availability of menu items at Vivre - Sofitel London Heathrow. Friendly staff, special thanks to night duty personnel. This is fine dining so there are no prices on the menu and the restaurant is open Monday - Saturday from 6pm - 10pm. It is always a pleasure to receive positive feedback. Sofitel Legend has been voted one of the Best Hotel Luxury Brands in the world by Travel + Leisure readers in the coveted T&L World`s Best Awards 2019 edition. I was travelling alone & my connecting flight was the next day. I am sorry to read about your experience , I will share your comment with relevant manager to improve service offering. Sofitel London Heathrow, connected to Terminal 5 at Heathrow, is an upscale, trendy 4-star hotel with a convenient location for business meetings and conferences. I will make sure to share your comments with our entire front of house team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. Sincerely, Urszula Jastrzebska Quality & Brand Manager H6…, Dear Aisha L., Thank you for taking the time to review our hotel following your recent stay with us. Thomas F. Couples - 16/01/2021 Confirmed reviews ALL. La Belle Epoque - Sofitel London Heathrow Menu. Sofitel London Heathrow With direct access to Terminal 5 at Heathrow, the Sofitel London Heathrow Airport hotel is ideally located for guests looking for a convenient trip. We mentioned our issues to the manager on duty who said we could have moved rooms in the middle of the night which is far from ideal. Everybody worked extremely hard to ensure I was safe, and everything was geared to dealing with the virus, with special attention to make sure guests were fed and watered. Choose La Belle Epoque for fine French cuisine. The “crème de la crème” of Sofitel, Sofitel Legend addresses bring French art de vivre and elegance to life through each hotel’s own unique heritage and timeless backdrop. It is always a pleasure to receive positive feedback. Everything about this stay was excellent except for the mattress (which was very uncomfortable). Sofitel London Heathrow offers 605 accommodations with laptop-compatible safes and complimentary bottled water. This is not the standard we aim to provide here and I have shared this with our housekeeping management team to follow up with internally. With direct access to Terminal 5 at Heathrow, the Sofitel London Heathrow Airport hotel is ideally located for guests looking for a convenient trip. Just through the door and on the left is a shelf with a few facilities to make tea (and possibly coffee)… Sofitel Heathrow T5 King Size Room …directly ahead is the main living/sleeping area… Sofitel Heathrow T5 King Size Room …and to the right is the bathroom (which I’ll come to in a moment). Sofitel London Heathrow, connected to Terminal 5 at Heathrow, is an upscale, trendy 4-star hotel with a convenient location for business meetings and conferences. Whilst the upgrade was welcome, the room aircon failed in the middle of the night which made sleeping difficult. I am sure that this feedback will serve as an encouragement to our ambassadors as we strive to continuously improve the quality of our services. From 9 am on, enjoy the privacy and comfort of your room and "wellness" bathroom. I would like to thank you for your kind feedback and we look forward to welcoming you back for another stay very soon. Available on all hotel packages except those marked, Insurance for pre existing medical conditions, On Saturdays the restaurant opens only in. I am pleased to learn you had a good stay with us at Sofitel London Heathrow. Guests can enjoy the hotel's two restaurants, in the shape of La Belle Époque and Tea 5. It is always a pleasure to receive positive feedback. You could also stay here if you wanted to travel from terminals 2 and 3, as it is an easy and free ride on the Heathrow Express. Great location and service. The Sofitel Heathrow Terminal 5, a member of the Arora Group, has launched a Test & Rest package. So much nearer and top quality service and accommodation. Insufficient staff who were all working as hard as possible. The bed was very comfy and the room clean and fresh. The bar is open Monday - Friday from 2pm - 10pm and Saturda… The organisation of the covid test was the only reason I stayed there. Hotel location is fantastic. 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