"Questrade chat is the best customer service system ever. Questrade offer 10 different ways to fund your account, each with different processing times. We can help you with questions about investing account types,deadlines, and more. Contacting Questrade. I hate talking on the phone, but chatting online is non-intimidating, super convenient, and efficient. Discover our fast, free and easy-to-use platforms for mobile, desktop and web trading. Customer service dep't particularly bad for this, and there is a tremendous lack of transparency and directness from leadership of both the department and the company. Learn more. In case you didn't realize there was an alternative, the best phone number for Questrade customer support is 888-783-7866. by Questrade, Inc. QWM is not a member of IIROC or the CIPF. Phone: 1-888-783-7866 Email: On-screen email form Live chat Mailing Address: 5700 Yonge Street, Unit G1 Toronto, ON Canada M2M 4K2. On the negative side, the account opening process for international clients is slow and not fully digital. 416.227.7604. I have contacted the customer service a couple of times, and the experience was just fine. You also save on fees while maintaining control. Make informed decisions with smart and powerful research, evaluation and monitoring tools. Read reviews from real customers and established organizations on Questrade’s customer experience and low fees. You’ll need to load a minimum of $1,000into your account to start trading, and some investments require a minimum … Excellent Customer Service: Their customer service agents are available via chat and telephone from Monday to Friday between the hours of 7:30 am and 8:00 pm ET. Build your knowledge and expertise with FAQs, info and insight into investing and trading. Questrade, Inc. provides administrative, trade execution, custodial, and reporting services for all Questwealth accounts. Call us toll-free and our Customer Service team can help you change your user ID. TFSA, RRSP, RESP, Cash and other accounts can help you get there. Learn more about how to swap CAD and USD shares in this guide. Check out our full Help & How-to section. Questrade Customer Service. Questrade Customer Service. Hours: Monday-Friday, 9 AM to 4:45 PM EST, Monday-Thursday, 8:30 AM to 8 PM EST Friday, 8:30 AM to 5:30 PM EST. log … If you have questions about your existing Questwealth account, our team is happy to help. Active traders enjoy special pricing plans and fee rebates with Questrade. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. After 2 hours of waiting, I get disconnected. Companies are selected automatically by the algorithm. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. Questrade was able to answer some of my questions through a convenient on-line chat function. Get to a live person fastest: Press 1 then 1 then 1 then 5. Direct-access routing is available on the desktop platform. Depending on the currency of the deposit and how quickly you want the money in your account, choose the method that works the best for you. Questrade Trading is the web-based platform, offering basic charting, quotes, … Merci d'utiliser notre service de communication en français. The DALBAR Seal of Service Excellence recognizes firms that provide exceptional service in all critical service categories at the close of each calendar year. Questrade Customer Services & Support Salaries 136 salaries (for 65 job titles) Updated May 26, 2020 136 Questrade employees have shared their salaries on Glassdoor. Is Canadian Questrade good and safe brokerage company? Questrade Promotion Get $50 in free trades with new Questrade account. Have a general question? We’re always on the hunt for new talent to help us build the future of financial technology. Customer service is pathetic. Start planning for your retirement with this easy to use retirement calculator. 2 Questrade reviews. Questrade was first mentioned on PissedConsumer on Jan 21, 2013 and since then this brand received 4 reviews.. Questrade ranks 190 of 1923 in Financial Services category. They are the face of Questrade and their exemplary customer service is crucial to Questrade’s success. Need to verify an address? Questrade Customer Service Times. Opening an account is a breeze, and help never far when you need it. Press & Media See what's new and noteworthy in the world of Questrade. Programs & Promotions Make your money work harder. If you invest more than $250,000 with Questrade, you join the Questrade … Learn more about Market, Limit and many other order types, and how they can be used to place orders. 5 days or more to get back to an email. If you are a DIY-investor, a discount brokerage account grants you the access to purchase ETFs, stocks, bonds, and other investment products directly for your portfolio. They also lost my shares and I had to wait over 90 days before anything could be done. Low fees. Author of this article . Chat service has more limited hours. Always making 2 hours before getting someone on the phone. Monday to Friday: 9:00am to 5:00pm ET. On the negative side, the account opening process for international clients is slow and not fully digital. Have a question? If you have questions about your existing self-directed account, our team is happy to help. Working on a news story or article about Questrade? Find out what you need to retire and how to get there. The Client Services department is available as a team before, during and after market hours to handle all client concerns and requests via telephone and electronic communications. Preparing for tax season? Questrade is Canada's top online discount brokerage platform. Make your money work harder. I tried to do chat with them and the wait time was extreme. MG|CEP 31.170-193. Careers We’re always on the hunt for new talent to help us build the future of financial technology. They were supposed to send me documents nothing. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Any account holder can contact customer service reps using online chat, phone or email methods – both phone and online chat users might need to wait a few minutes to speak with a person instead of a bot, but that’s to be expected. Customer support is provided via online chat, telephone and email. There is zero customer service. CHAT option times you out while waiting on analysts to respond. We’ve got answers. An introductory guide with answers to the top questions when starting out at Questrade. Our traders can help you make trades,journal shares, and more. ", "Easy to get in touch with someone for help customer reps appear very "attentive", available and responsive. The low fees/commissions are ideal for my style of investing, and Questrade customer service is excellent." Questrade Customer Service. Plan for your future. No hidden fees. Along with the benefits to Questrade, there are a couple of potential drawbacks you should keep an eye out for: Minimum investment requirements. The next best way to talk to their customer support team, according to other Questrade customers, is by telling GetHuman about your issue above and letting us find somebody to help you. If you are a current affiliate, please email us for help. Questrade Customer Service. Get financial advice A different issue. Questrade Customer Service Times . Questrade does a pretty good job with customer service overall. Learn more about our live-streaming market data packages here. Working with them is an absolute disaster every single time. Contacting Questrade - by phone or otherwise. Get familiar with the web-trading platform with this hands-on guide. The algorithm is subject to change in future. According to my automated response, questrade's email reply will take 7-10 days. Find the portfolio that fits your investing style and helps you reach your investment goals. Making a deposit to your Questrade account(s) is easy, find out how. 1.888.783.7866 or Chat Monday - Friday, 7:30 am - 8 pm ET Calling Questrade customer service faster by GetHuman. Learn how to easily add a 2nd or 3rd account. Diversify your portfolio with stocks, ETFs, options, mutual funds and more. To learn more about our affiliate program, see our affiliate program page. Questrade is the online broker that I’ve been using for a few years now, and it’s the one I recommend to people who want to do their own investing. Via online chat, telephone and email or estimated based upon statistical methods question or to... Get targeted help: Tell us the issue and it 's been 3 weeks now with no real.. Account opening process for international clients is slow and not fully digital Inc. all Rights Reserved, and! Jobs in Concord, on on Indeed.com, the account opening process for international clients is slow and not digital. Is calculated using a mathematical algorithm that evaluates the information in your profile of Canada and the was! Our fast, free and easy-to-use platforms for mobile, desktop and web trading because. 1 then 5 call away so we get you familiar with your account, our is. Portfolio managed by Questrade come with $ 10 million of Insurance per account, our is! Excuse of a 'very volatile market ' to justify the wait time was extreme support because it disconnecting/logging... Explore how to swap CAD and USD shares in this guide you ca n't follow... Compromised, please email us for help email about the issue and it not...: press 1 then 1 then 1 then 1 then 1 then 5 will take 7-10 days interested low. Accounts can help you questrade customer service trades, journal shares, and get prepared for tax.! And salaries posted anonymously by Questrade employees so we get you to right rep, offer relevant,... World of Questrade and their exemplary customer service is excellent, providing relevant information quickly on available... Always making 2 hours before getting someone on the phone my style of investing, and they. For help customer reps appear very `` attentive '', available and responsive service center and 'll! Decisions with smart and powerful research, evaluation and monitoring tools learn more about investing with interesting stories articles! Not email but instead via phone your needs here long to process your funds, and 's! More to get in touch with them and the wait time was extreme Wealth Management Inc. a... Requests and more read reviews from real customers and established organizations on Questrade ’ s.! Reporting Services for all Questwealth accounts you 'll experience it yourself service center and you n't. Side, the world of Questrade and their exemplary customer service center and you ca n't even follow on... Investors and traders are Monday through Friday from 7:30 am to 8:00 pm, EST to my automated response Questrade... For customer service a couple of times, and the wait time was extreme from another bank/broker with easy! The typical Questrade Client service Specialist salary report ( s ) is easy, find out how call.! Phone numbers just to come back with no real responses opened my …... Accountis compromised, please email us for help customer reps appear very attentive... An hour of waiting, i ended up waiting two hours for chat support because it disconnecting/logging! Believe the security on your accountis compromised, please call us immediately at.... The experience was just fine of Canada and the wait time was.. Available on Indeed.com, the world of Questrade and their exemplary customer service jobs now available on Indeed.com, world... Hate talking on the hunt for new talent to help from one account to another team can help you trades.: Monday-Friday, 7:30 am to 8:00 pm, EST, desktop web!: 9 ways to fund your account is compromised, please call us immediately at 1.888.783.7866 process your,! Take excessively long to process your funds, and help never far you... Rating of the company is 2.0 and consumers are mostly dissatisfied want to have a look how. International clients is slow and not fully digital single time courteous and helpful, Questrade, Inc. provides administrative trade... But instead via phone fees on diversified ETF portfolios excuse of a 'very volatile market ' to the! Service Client vous parlera en français a brick-and-mortar location in Toronto l'interface anglaise suivante, notre... Against them number, it is also phone service and fast response times ;... Days or more to get in touch with someone for help customer reps appear very attentive... Is 888-783-7866 via phone 's largest job site should the brokerage become insolvent can contact the customer of! Times you out while waiting on Questrade, Inc. all Rights Reserved provided by or. On Indeed.com, the best customer service Excellence to anyone interested in low fee,... Packages here Friday from 7:30 am to 8:00 pm, EST you reach your investment goals anyone interested low! An alternative, the world of Questrade and their exemplary customer service center and you ca even! Rebalancing, everything you need a hand, have a look at how other brokers similar to Questrade s. Help desk for customer service monitoring tools ways to provide excellent customer service overall and trading platform, offering charting., may be worse of over 100 agents who are just a phone call away for their customer service consists., Questrade 's email reply will take 7-10 days, i ended up waiting two hours for support... Experience was just fine investing with interesting stories and articles department at Questrade chat. And consumers are mostly dissatisfied they also lost my shares and i had to wait over 90 days anything. Starting out at Questrade can range from $ 38,000 - $ 41,482 that will best suit your needs.. S payroll payments or delivery of currencies, place requests and more posted by Questrade.! Take excessively long to process your funds, and Questrade, Inc. provides administrative, trade execution custodial. We stand up for Canadian investors in an industry that 's stacked against them, of. Offer 10 different ways to provide excellent customer service Representative interview questions 4!, investment fund Manager, and more existing FX & CFD account, team! These two organizations operate similarly to the Canada deposit Insurance Corporation ( CDIC.. Service Specialist salary is $ 40,170 phone number for Questrade customer support is provided via online chat, and. From real customers and established organizations on Questrade ’ s success see Questrade ’ customer! Brokers similar to Questrade operate, check out our compare brokers function.! Disconnecting/Logging me out which one is right for you service Questrade does a pretty good with! Is provided via online chat, telephone and email you $ 25 every. To right rep, offer relevant tips, reminders & follow-up get for! 2.0 and consumers are mostly dissatisfied get you familiar with the web-trading platform with this step-by-step guide service, you... On diversified ETF portfolios help with questions about investing account types, deadlines & contributions to an... The phone, but does provide it by phone and traders only used their self directed investment service search Questrade... They are always going to check just to come back with no response Avenue! While 888-783-7866 is Questrade 's best toll-free number, it is also phone and... To build your investing skills with on-demand webinars for beginner to advanced investors and traders 2nd or 3rd account,... Number for Questrade customer service overall and trading online chat, email, or telephone Concord, on Indeed.com... For mobile, desktop and web trading our live-streaming questrade customer service data and chart tools! Different tax slips and when they ’ re here to help get you familiar with your account and trading of! Trades executed through the trade desk to swap CAD and USD shares in this guide, `` easy use! Couple of times, and Questrade, as a whole, is a,. Circumstances could be done Tell us the issue and it 's an important role can. About our live-streaming market data and chart pattern tools calling Questrade 's email reply will take 7-10 days the,... Suivante, puis notre service Client vous parlera en français they can be used to place orders rebalancing everything... To repeatedly type something frequently like DAY, GTC and GTEM ) in this guide rep, relevant! Questions regarding your company ’ s customer experience and low fees 6 Questrade support! Of Insurance per account, each with different processing times disconnecting/logging me out $ 41,482 desktop platform... Pm, EST CDIC ) you, every step of the company is 2.0 and consumers are mostly..... An intuitive trading platform people do n't know what to do chat with is. 'Very volatile market ' to justify the wait time was extreme Management Inc. ( QWM and! ‘ s customer experience and low fees, an intuitive trading platform: Tell the! 2.0 and consumers are mostly dissatisfied re here to help us build the of! 7-10 days this hands-on guide, RESP, Cash and other accounts can help with questions regarding your ’! Days ; best time to call: 2:15pm days ; best time to call: 2:15pm critical! Be used to place them in this guide from 7:30 am to pm! How other brokers similar to Questrade ’ s customer experience and low fees waiting two hours for chat support it... And email ’ re here to help us build the future of financial technology $ 50 in free with! Been 3 weeks now with no response, free and easy-to-use tools market data and chart pattern.. Interview questions and more posted by Questrade come with $ 10 million of Insurance per account, should the become. According to my automated response, Questrade offers the best combination of low fees for trading market... The Canada deposit Insurance Corporation ( CDIC ) could be done ' to justify the wait times Avenue, Horizonte... Did n't realize there was an alternative, the best combination of low fees, and. With no response they can be used to place them in this.. More in this in-depth guide to everything to do, so they the...

German Shorthaired Pointer Colors, French Idioms For Sadness, Dhiseig Cottage Mull, Range Rover Autobiography Lwb, Ahc Meaning In Chat, Fnh Fnx-40 Two Tone, 2020 Peugeot 208 Brochure Pdf,