He stated the IRA distribution should be a section of the IRA Time Deposit; thus negating the possibility of the bank error that caused my 15-month nightmare. Look at the bottom left of your BBVA Compass paper check. Do yourself a favor and stay away from this "company. BBVA USA Bancshares, Inc., a Sunbelt-based bank holding company (BBVA USA), reported today net income of $166 million for the third quarter of 2020 compared to a net loss of $124 million in the second quarter of 2020 and net income of $183 million in the third quarter of 2019. What a ridiculous excuse for a lending institution. we started a business right at the beginning of this mess. Why do corporations insist on "fixing" things that aren't broken? BBVA Corporate & Investment Banking helps institutions and corporates optimize their investment, trading, financing and operating transactions. I was stunned! Check out this cool map plotting the corporate office headquarters for major companies. We applied for Line of Credit Mortgage and they switched us to regular Mortgage where there is approx. I did not receive my first RMD which was due at the end of 2015. The old and new addresses were both within the state of Alabama. Search. I wrote a 4.50 check the bank took 450.00 out of my checking account the customer service rep told it was nothing she could do about , she also stated she could see the check and said it was an error on the bank but the money wa gone and it would be three weeks before I could get it back my thing to her what if I only had twenty dollars in the bank she told that I would have been charged an over draft fee and I should keep more money in the bank????????????? 3. Copyright © 2011 - 2021, CorporateOfficeOwl.com. In my case, it would be simple to correct the bank error that led to my horrible 15-month ordeal. They lie and they steal. I was wondering why we never received the renewal and payment amount? Many, many other problems with them. Things were fine. This should be and we are told it IS illegal for a bank to take disabled, senior citizen's SOCIAL SECURITY income to greedy banks who are trying to make profits by predatorily scamming the most vulnerable in our society: the disabled, elderly and single mothers of young children. I arrived just a few minutes early. Always inconvenient but now it's a nightmare. I also have nothing good to say about BBVA Compass. Branch reps do not have any authority, customer service supervisors do not have any authority to over ride the "system" They outsource their phone rep jobs to India so you cannot understand what they are saying through half of the conversations....really tired of this being the norm in the USA. What in the world has happened to good customer service in America? where I could have court documents delivered? Financial Snapshot (updated periodically). Overnight Physical 701 South 32nd St Birmingham, AL 35233. This information appears* to relate to BBVA COMPASS INSURANCE AGENCY, INC. Street Address 7550 WEST IH-10, SUITE 700 Locality SAN ANTONIO, Region TX … After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. By that time, Compass was one of … Thank you . They can charge a lot of money for 1 bounced check and all the other huge fee's, God forbid the bank has to pay out $19. The Open Database Of The Corporate World. No we are in our 60's and 'Never' been in trouble with the law our whole lives - over many years credit score is one of highest most bank officers have ever seen. Joan Simpson, We keep getting these flyers that they care about our community especially after the recent Covid going ons. I had a 200,000.00 CD mature and I did not respond since My wife and I have not ventured from our house since early January, I ASSUMED THEY WOCULD RENEW IT AT THEIR CURRENT RATE. We've discovered this bank has done this same thing to many other senior citizens, disabled and single mothers with their aggressive and fraudulent sales tactics and false promises of "FREE" bank account as a safe place to deposit their Social Security funds. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. Find BBVA Compass hours of operation for locations near you!. Their system is set up to rip people off then offer no solutions through "customer service". ARE YOU EVEN SERIOUS?! Your review will be posted and available for anyone to read so please keep that in mind when posting personal information. Today (sun) tried to get on and blocked AGAIN. BBVA USA has 643 banking locations. She was targeted by BBVA Compass's aggressive sales staff who convinced her to use their "FREE" banking service for our Social Security checks. Someone in this company has compromised my personal information and now I have to be inconvenienced with trying to get my personal information back on track. I never herd back from the District manager, but today, this Muslim Branch, closed my Account. Now they give me my caseworkers name chanell hudson who the bank and myself have left several messages and of course the said they emailed her. Note: This is not to be used to contact BBVA Corporate Offices nor is this site affiliated with them in any way. On 2-9-2017, my brother filed a compliant with the OCC (BBVA"s bank regulator). Compass Bank Corporate Office & Headquarters 15 South 20th Street Birmingham AL 35233 He started interrogating me and acting like I was the criminal. BBVA Compass offers an array of personal and small business and commercial banking services intended to provide the right fit financial solutions for its customers. we are now losing it because this bank is ridiculous about everything from The way they set our account up in the first place, our main bank person that we usually deal with refuses to see us now, so I'm sure he's getting a cut of the money that they're keeping from us. He is alway there for us even when it has to be done over the phone. They definately dont care about their customers!!!!!!!!! Now they are going to take more than half of her SS check because they need that $38 for a $7 purchase. They said they received it several days after it was due. We have filed claims that our account got hacked, we were proven in the right. You can call Bbva Compass Bank at (888) 853-6346 toll free number, or write a letter to BBVA Compass Bancshares, Inc, The Galleria Financial Center, 5065 WESTHEIMER Suite 1200, Houston, Texas, 77056-5606, United States. Describe your Company and attract Business opportunities (SIC87) National Commercial Banks (6021) See the Kompass classification. Search. BBVA Compass is a subsidiary of Compass Bancshares, Inc., a wholly owned subsidiary of BBVA (NYSE: BBVA) (MAD: BBVA). ALl wear either promoted or had moved on to different companies. My last 2 was a nightmare. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. This is discrimination. a month ago we receive a letter, only waiting for one form/letter from HR to complete the approval process. Find Corporate Office: Search. For God's sake stay away from them!!! Good morning, this is Gary & Maria Crosby. Sets goals and strategy for the Community Giving Program that are aligned with business objectives. Well then for the love of Christmas stop sending those stupid lying emails to everybody, they do not care they will not help you they will steal your money though. Their service has reach rock bottom. we can't get anybody on the phone. If you need immediate assistance, you may contact Customer Service at 1-844-228-2872. BBVA did not respond until 9 days later. They only has the right to verify insurance. I think they pay customer service a per cent of what they can get away with. Their corporate headquarters is listed as: 15 20th Street S in Birmingham Alabama. Reply from processor again was we do not 'trust' you as you may fill it out yourself or alter it - we have to send it directly to HR person and they have to send it back directly to us to be valid??? Bbva Compass Financial Corporation has 50 total employees across all of its locations and generates $8.30 million in sales (USD). Other Addresses. If they were going to deny us, we should have been told in a couple of days or 2 weeks at the latest - not over 2 months stringing us along. It took them over a month to investigate and then denied my claim even though the merchant allowed someone to use my card number and sign with a completely different name than the one on the card. BBVA Compass Bank 15 South 20th Street Birmingham, Alabama 35233 Web: www.bbvacompass.com . Disgusting of a Bank. She apologized, and helped me with my transaction. I just received a confirmation that the mailito xxxxxx Gustine, CA 95322 !!?? The Open Database Of The Corporate World. I have talked to BBVA representatives on the telephone at least three times this year and authorized my brother to represent me in this matter. Everyone had on Burkas, or looked middle eastern, it was a shock to us, we actually thought we walked into the wrong building. Most banks send out a notice immediately when an account is overdrawn. Bank Headquarters BBVA USA 15 South 20th Street Birmingham, Alabama 35233 205.297.3000 Now the rep who was helping me just hung up on me so now i have to wait again until tomorrow to talk to someone. Okay we put in application, it has been over 2 months approx. BBVA Compass will occupy 9,600 square feet of the first floor for a retail branch, 19,000 square feet on the second floor for corporate offices, and its sign will appear atop both sides of the building. Building on its successful opening of a new office in Miami in 2012, BBVA Compass opened a similar office in Orlando focused on growing the customer base and expanding the volume of business in the commercial segment and in wealth management in Central Florida. I also feel that I am due an apology and some kind of monetary reimbursement for all of this trouble and expense. The old and new addresses were both within the state of Alabama. We have been Compass Customers for years. I am using my brother's email account to post my comments as I do not have an email account myself. At my death, it would be imperative that my son be able to access this box, He had his key and his drivers license, but no one seemed concerned that this was an important issue, but it could be very serious and expensive to have to hire a lawyer, go to court and have the box drilled, I expect this situation to be rectified immediately by someone at this branch and contact me with this information. ABA: 062001186 ACH: 062001186 Wire Transfer: 062001186 SWIFT/BIC Code for USD Denominated Transfers: BBVAUS33XXX. There are 6406 companies in the Bbva Compass Financial Corporation corporate family. I wouldn't recommend compass bank to my worst enemy! After much haggling and two trips to their Tyler, Texas, branch with my older brother (who spent 38 years in banking and as a bank regulator), I was issued my 2015 RMD on January 26, 2016. She has not responded yet. This was on 03/09/2017. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. Why? BBVA Corporate Office & BBVA Headquarters reviews, corporate phone number and address. I Immeately asked for the Branch Manager, I black woman, I think walked up and said, well, she's muslim also, can I help you? Lienholder Titling PO Box 278570 Sacramento CA 95827. I called, Texas department of banking, they couldn't find BBVA Compass Bank in their DB. However, it is now April 17, 2017, and I have not yet received my RMD for 2016. Other Addresses. Now I have to see if I can get my credit straightened out. My distributions (I thought), were setup to occur annually at the end of the year. How much money in Interest is the bank going to make over our 30 year mortgage? BBVA does not know the meaning of the word CUSTOMER SERVICE. THEY NOW WANT OVER $6,000 TO CANCEL THE CD. Dec 17 2012 I have been a customer of Compass for several years and had some good and some very bad experiences with them. I've been a customer of this bank - formerly Guaranty since 1978. I wish everyone could have people like these at there bank. In 2014, I opened an inherited IRA Time Deposit with BBVA Compass. I am using my brother's email account to post my comments as I do not have an email account myself. If you want to see pure incompetence in action, just call the dispute department and talk to one of the investigators. In a lawsuit filed earlier this week, Houston … Once they ungraciously let us in we talk to somebody we get a teller who has absolutely no idea what is going on with anything at all. Well I don't think it's going to matter anyway because our life savings and our future is down the drains, we are losing the business we fight so hard to start well I don't think it's going to matter anyway because our life savings and our future is down the drains, we are losing the business we fight so hard to start. In the beginning we were told - 'No Problem' for refinance - sent us all kinds of documents and strung us along for over 2 months approx. ALl wear either promoted or had moved on to different companies. WOW - Where to Start? I have called all over to the fraud dept who keeps referring to the branch i went to who keeps referring me right back to the fraud dept. Her Social Security check is ALL the money she has for food, housing, phone and car. Nobody knows us any more, but, more importantly, they are abismally slow. This is rediculas. My brother stated that our next action is to seek legal remedy. You can contact the company by calling 1-844-443-2282, by visiting a full-service branch location in your local area, or through the Bank’s website online. BBVA Compass, BBVA Securities Inc., and BBVA S.A. New York Branch invite all interested and qualified applicants to apply for employment opportunities. I just received a confirmation that the mailito xxxxxx Gustine, CA 95322 !!?? United States. I Understand the Covid situation but surely the local branch could now to be open for customer with precautions taken. During the process right in the beginning with our application taken at branch - one of the forms ask us to sign was for appraisal and payment info. To avoid these penalties, I need BBVA to send my 2016 RMD ASAP, and then to send a corrected 2015 1099-R for the RMD I received on January 26, 2016 (that was for 2015), and a corrected 1099-R for 2016 on the distribution that I hopefully receive ASAP. Legal office & the branch manager is saying the only way I will be able to go into my box is with a copy of my marriage license, I wanted to close this account on this date, I was not allowed access to the box nor could I close the account they are saying until I bring in a copy of my marriage license I am denied access. No employees (address) 20-49 Employees: No employees: Please Beware of what happened to us at BBVA Compass Bank, hope this does not happen to you. We have been Compass Customers for years. I had someone I did not know get signed up for a checking account on an account under my name. Data is updated periodically from the FDIC's databases. See detailed BBVA Compass customer service rankings, I was charged $39 per month for a late charge for 3 months and reported to credit bureau as being late. I sent a request via their online banking to change our mailing address. But, since they stole her Social Security benefits, she is now HOMELESS and unable to even buy food. Simply visit here to view all the BBVA Compass routing numbers for each routing number associated with all … BBVA Compass Bank. 20610 Fm 1431 Lago Vista TX 78645. I am sure this is Illegal. Display; LIBOR is an unsecured rate and is not based on a transparent, widely traded market. If other businesses can accommodate not only their employees but also their customers to keep their business going than so can BBVA, My stimulus check was deposited into a closed account a month ago, everytime you call you on hold 2hours when the rep pick up they lie and transfer you to someone else bbva is not a good bank at all whoever bank with them need to be removing funds it's been over a month and still don't receive no check there local bank representatives are rude and say they can't help you you have to contact the 1800 number within the same day I talk to 4 representatives they said my check was mailed April24.29,may 7 and one said they couldn't see anything I don't understand that, main reason I only deal with credit unions people please don't bank with bbva, I have about 70,000 with your bank and planning to deposit another $250,000. I'm referring to the one on Kingwood Dr., in Kingwood, TX. - then when we started putting on pressure as our mortgage is coming due in 3 days from this writing - after going to mortgage rep branch again in person to complain and get update - that was Thursday or Friday - Monday we get a letter in mail 'Denial Letter'??? My distributions (I thought), were setup to occur annually at the end of the year. I asked the man for someone english, his imediate reply was, "well, if you don't like it here, you can go somewhere else"! BBVA and BBVA Compass are trade names of BBVA USA, a member of the BBVA Group. I sent a request via their online banking to change our mailing address. I was told that the problem was a missed box on their convoluted IRA forms and that the problem was solved and would not happen again. Bbva Compass Financial Corporation is located in Birmingham, AL, United States and is part of the Lending Industry. BBVA Compass sent me a letter stating that they will be closing my 13 years old account. 'This is not any way to be Treated by anyone - never mind a suppose to be Trusted Bank... it makes you feel so low - when you have done nothing wrong - only applied for refinance. Companies Officers Log in/Sign up; Mailing Address. Mail checks payable to: BBVA USA. You have a question about your Commercial Billing Customer Service? My advice is to NEVER EVER LET FAMILY OR A FRIEND DO BUSINESS WITH BBVA COMPASS. The clerk left the window area THREE times. You can expect Commercial Billing to listen, understand and promptly respond. The book that is used there is a total mess, nothing is arranged in order and this has been so since I first opened the box. Get mobile directions from current location: Commercial bank, state charter and Fed member, supervised by the Federal Reserve (FRB). When I called and talked to security about it they were rude, made me responsible for the credit card and took no responsibility for their error. On 2-9-2017, my brother filed a compliant with the OCC (BBVA"s bank regulator). I told her, I want the District manager to call me a.s.a.p. Submit, rate and comment on BBVA Compass ideas by visiting IdeaIncite.com. Please take steps to address these issues. Find out what works well at BBVA from the people who know best. If you have Compass Bank and want to be protected by your financial institution, take your business somewhere else. BBVA is not above anyone else so I suggest you follow suit and install those plastic sneeze barriers and have your employees in each branch wear a mask and gloves and open the damn lobby. I understand with Covid out of precaution all of your locations have resorted to making an appointment with a bank representative otherwise it's drive thru only. My bank paid it through bill pay and said they had proof that it was received before the due date. BBVA - Found 10k + Employees, 30 Phone Numbers and 25 Emails They let my mom's account go hundreds of dollars negative and still never sent a thing. You provide poor service and continue to mishandle customers funds only to benefit the bank. One receive for requesting it online was to ensure the correct spelling and zip code. This was an unnecessary agency setup as the result of Obama's Dodd-Frank laws. When I called corporate office all I got was a ringing phone and then disconnected....TWICE. Mail checks payable to: BBVA USA. THEY RENEWED AT ONE-TENTH OF ONE PERCENT. To this day, I have not received a 1099-R for the 2015 RMD. To have one of our Corporate & Investment Banking specialists contact you, please fill out and submit the form below. I've already fired the pharmacy that I had for 30+ years, and now. My brother has talked to at least five BBVA representatives regarding this matter and finally resorted to filing a compliant through email with BBVA on 2-3-2017. At the event, the co-owner of Houston Restaurant Steak 48, Jeff Mastro, along with Prime Steak Concepts Senior Vice President Oliver Badgio presented Make-A-Wish with $35,000. We have been going to the location in Fisco for about a year, the Bankers that we used tro work with, we knew them all. Lienholder Titling PO Box 278570 Sacramento CA 95827. I have not received not one phone call from Bbva at all regarding my account. Contact Bbva Compass Bank customer service. Compare pay for popular roles and read about the team’s work-life balance. Contact Bbva Compass Bank customer service. You can also find I keep asking for her supervisor but of course they cant give that out. I have sent the proof by way of the proof from Bill pay, my account debit and the electronic reciept sent. I did not receive my first RMD which was due at the end of 2015. Corporate & Investment Banking Contact Us. Contact Information. BBVA Compass Auto Loan Payoff Address. Standard Mailing PO Box 192 Birmingham, AL 35201. The way we have been treated you would think we are bad people. When you get a good employee, you either fire them, transfer them or they quit to go to a better employment. Contact - Bbva Compass. The company has a private company that verifies these things ask for $19.00 - the bank held this up for weeks as the processor says the bank 'does not' want to pay $19. For all other transactions dispute types, please contact us at 1-844-228-2872 . - just email or fax the forms to us and we will take them to HR personally and ask them to send it back to you directly. After being a customer for over 15 years I am changing banks. In addition, my brother stated that the CFPB should be named the Big Bank Protection Agency. All information is provided as-is. So, one day we walked in to the Branch on Preston Road in Frisco. After 2 weeks of dealing with these idiots, they finally admitted they had received the payment before it was late. I am an AVID Kitchen Aid toaster oven-appliance user ! How your bank remains in business is beyond me. Today is 6/12/2015. Many times local branch told us this is not right or BBVA Compass bank 'behavior' - (branch rep)emailed and called both mortgage rep and processor - told us they will call us same day - this happened so many times and believe it - they 'Never' called. In 2014, I opened an inherited IRA Time Deposit with BBVA Compass. I've been a customer of this bank - formerly Guaranty since 1978. 0.0 out of 5 based on 0 reviews. In 1993, Compass Bancshares bought the building from Daniel Corporation. Guillermo Gastelum has be a life saver for us on more that one occasion. We currently have no ratings or reviews for this bank location. My brother told that there is no need for the two forms. fees - where Line of Credit is 'no fee charge'. For some reason, the staff appears to have been purged and new people put in. Instead, they take all or most of her check each month for their "fees" (both $50 a month in 'extended overdraft'). Have to "call". I text the number on the sign 312 858 7157 to let them kn... Hi, my name is Yvonne Washington -LeFlorie. They have had my money for over 21 days stuck somewhere in there system. I called customer service, and demanded an answer! They just give you the runaround and don't give you back the money they owe you. I will not be doing any business with Compass again due to this unnecessary hassle for what belongs to me and the way I am being treated as a customer. I needed something out of the box that day and was not able to obtain it because of your incompetence. BBVA Compass Bank's corporate office is in Alabama. Last week my son went to the Market Place branch in Forestdale Al, and no one was able to find his sign in sheet to get into our safe deposit box. And we are still being told that there is nothing that anybody can do and we are still being told that there is nothing that anybody can do. For some reason, the staff appears to have been purged and new people put in. It's almost July and this is becoming redundant. whenever we actually Waited at the locked door so they let us into the building They made us feel truly unwelcome because they had to get up off their fat ass and unlock the door they made us feel truly unwelcome because they had to get up off their fat ass and unlock the door. This agency closed the compliant after BBVA sent the Consumer Financial Protection Bureau (CFPB) correspondence (70 days later), stating that they could only deal with the consumer and not my brother. I had a fraud situation and the investigator called to discuss. The organic expansion of BBVA Compass continued in 2013. Don't walk away from this Bank. What difference does it make who takes it to HR? Houston-based BBVA Compass Bancshares Inc. is a … If they had not stolen more than 10 NSF charges from her account she would not be negative hundreds of dollars. My son has a Purple Heart, and this was a very strange atmosphere. I called, no answer, left a voice message.Do you know who should have Bank's register agent info. We live in Plano, Texas near Frisco, Texas just down the street from our house. ??? Neither did I open my account there, nor do I go there ionside for service anymore. I Immeately asked for the Branch Manager, I black woman, I think walked up and said, well, she's muslim also, can I help you? Corporate Office Address: BBVA Compass Bancshares, Inc. BBVA 15 South 20th Street Birmingham, AL 35233 United States Phone: 205-297-1986 I also have nothing good to say about BBVA Compass. I have had a car loan with BBVA since February 2013. I constantly keep getting the run around so im assuming the tellers are pocketing customers money. Insurance Loss Payee PO Box 29075 Phoenix AZ 85038. Overnight Physical 701 South 32nd St Birmingham, AL 35233. Houston, Texas 77056 205.297.3000. (410) 510-7612 is the phone number for Bbva The company eventually became Compass Bank, which was acquired for $9.6 billion by Banco Bilbao Vizcaya Argentaria, or BBVA of Spain, in 2007. Below you will find ratings, reviews, corporate information, directions, office hours, their phone number, online banking website, and branch locations. World's Best for Corporate Office Info. I was told that the problem was a missed box on their convoluted IRA forms and that the problem was solved and would not happen again. Guillermo and Miranda Kitts are very good at there jobs. Because the IRA was inherited, I was required to begin taking required minimum distributions (RMD) in 2015. Being told by processor and mortgage we are 'not trusted' and 'we may be making up fake and false forms' is incredible - why have we been talked down to? The box rent is due on today and will be delinquent after today, your attention to this matter will greatly be appreciated. The bank miss-keyed the last two digits of my IRA Time Deposit account number when they completed the IRA Time Deposit Distribution form. Had a checking account I never had use for and turns out I had fraud on my account for a game place Total of $30 dollars and with all of the late fees the time you find out what happened they end of transferring you over 20 times, told me it was no big deal waived the fees!