INVESTING EXPLAINED: What you need to know about 60/40 - Norway's Equinor doubles stake in major untapped North Government pushed to ease rule stopping 'pension BUSINESS CLOSE: Arm to shun UK for US listing; Pearson Rightmove shrugs off housing market blues, Pearson profits lifted by English language demand, Arm to shun the City for Wall Street listings, Tesla cost-cutting fails to impress investors, Schroders profits plummet on volatile markets, Ted Baker-owner joins race for Hunter Boots, Put your question to our team of independent experts. There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. In the event that an event is cancelled or re-scheduled, viagogo reserves the right to cancel a sellers transaction. How do I unsubscribe from your newsletter? 1 Amazon internal data, FY2021 survey of 21.2K U.S. multichannel sellers. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? Contact your bank or credit card company to verify the authorisation of payment to viagogo. You will need to support your claim with correspondence and evidence so your bank or card provider can see youve already taken reasonable steps to resolve the issue yourself. . When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment. Seller 5 reviews; Agent 2 reviews; Administrator 1 review; Call Center Representative 1 review; viagogo reviews by location. What ticket resellers must do To post a ticket for sale on viagogo You must first register with the Site. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. Otherwise the seller may reject your claim saying that you have 'accepted' the tickets. StubHub said it did not sell tickets speculatively and has no relationship with a company called Global Experience Solutions. The tickets were sold in October for 180, but so far I have not seen the money. If you have questions about a purchase or a sale you made, you might be wondering how to get in touch with a customer service representative at Viagogo. This will be deducted from your next payment. 2.14 Substituted Seat Locations. Apparently not. Affiliate links: If you take out a product This is Money may earn a commission. I had a flight delay, can I get compensation? Yes No Contact Customer Support Regional Settings How do you find a good accountant? You agree not to include in your delivery to the Buyer any promotional or other commercial material that is not provided or approved by viagogo, other than a VAT invoice if relevant and if requested by the Buyer and viagogo. 6.8 All Sales are Final. I entered the incorrect email when registering, how do I change it? That helps us fund This Is Money, and keep it free to use. Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Piggyback tickets may not be sold in the same listing. If Viagogo does not tell you about a restriction on a ticket, it may not be honored at the venue. When listing seated tickets, all tickets in the same listing must be consecutive seats. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. Viagogo aims to provide ticket buyers with the widest possible choice of tickets to events across the world and helps ticket sellers ranging from individuals with a spare ticket to large multi-national event organizers reach a global audience. In the case where multiple different Buyers are sharing the cost of a transaction and each paying part of the total amount (i.e. that provides clear information on your rights offering simple solutions to solve your everyday consumer problems. So its not int he sellers interest to sell fakes or not actually have the ticket. The information provided by Viagogo for GES is incorrect but the Guardian has established an link between the two companies. 2.7 Payment Authorization. Viagogo and StubHub, which are in the middle of a troubled $4bn (2.9bn) merger, have previously come under fire for a series of controversial business practices, including breaches of consumer law. It sickens us to think our gigs might lead to fans being ripped off by what is now a thriving, immoral industry. We will also add sales or value added tax on our fees as applicable. 1.1 Introduction. Visit the Payment Methods section to update the details. Where we are provided with proof from a relevant authority of an abuse of these rules we will investigate and, if confirmed, action will be taken.. | Read 12,461-12,480 Reviews out of 30,829 The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Cookies help us customize the PayPal Community for you, and some are necessary to make our site work. And the viagogo 100% order guarantee covers both buyers and sellers, so rest assured, we've got . They sold for 369.60 a few hours after dropping them off on Tuesday 23rd of August 8 . Learn more. 2.8 Pay & benefits. To set one payment method as your default, under 'Payment options for selling tickets,' select the 3 dots next to the one you want as a default and then 'Set as default.' See Getting paid for your StubHub sale for info about when to expect payment. How do I sell my tickets on the Ticket Exchange? Did you find this answer helpful? I consider myself to be relatively savvy when shopping online, but this is something I fell foul of when I moved home recently, resulting in several painful calls to a customer service number to explain and rectify my mistake. The reader's wife had saved card details for an old account on Viagogo years earlier, but as they did not use the website regularly, neither remembered doing so. Note that the Seller may or may not be required to charge you sales or value added tax on the sale of your ticket. Letter to ask for a refund of an unsatisfactory wedding service, Faulty product? The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. When You sell tickets on viagogo, provided you provide the exact tickets listed for sale and the ticket Buyer successfully gains entry to the event, viagogo guarantees that you will be paid for your sale. Viagogo Won't pay me for my sold tickets. Why can't I sell my tickets through my Ticketmaster account? If You receive tickets from the Seller that are not the tickets you ordered or tickets that are invalid and not honoured at the venue, we strongly advise you to Contact Us to report the issue. You may also file for a claim if your tickets are invalid or not accepted at the venue. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. We do not guarantee continuous, uninterrupted or secure access to our service, and operation of our Site may be interfered with by numerous factors outside of our control. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". Keep records of all your correspondence, take screenshots and gather any other evidence in support of your refund claim. Consumer rights is a division of Which? 2.13 Ticket Information. If the Seller lists tickets for sale, confirms the sale and then is unable to deliver the exact tickets listed, viagogo reserves the right to cancel the Sellers sale, find replacement tickets for the Buyer and the Sellers may be subject to a replacement fee, other charges, and/or other consequences, as specified in Section 5. Save as much as you can and opt for investment trusts over trackers. And if life throws you a curveball - we give you the freedom to change your mind and resell your ticket, safely and securely. Shoppers are advised to double check card details when shopping on computers or mobile devices. The tickets were bought and sold online, using the Viagogo fan resale platform. In certain circumstances, you may be required to complete a Dispute Claim Form and provide additional information in order to claim a refund. It is up to the Buyer to verify the most recent changes by contacting the box office or referring to official listings for any changes. I find it inconceivable that a rogue offshore business, already under the investigation of UK regulators and with such a chequered history, can continue to operate in this way. where did nick turani go to college brian buffini net worth 2018 Sharon Hodgson, the Labour MP who co-chairs a cross-party group investigating ticket abuse, said: It shouldnt be for campaign groups, artists, venues or promoters to monitor a secondary ticketing website to ensure that it is acting legally. In the rare instance that a problem arises and the original ticket Seller does not provide You with the tickets listed for sale, viagogo will, in its sole and absolute discretion, review comparably priced tickets and offer You replacement tickets at no additional cost, or viagogo will issue You a refund for the cost of the tickets. Many e-commerce websites use psychology to persuade you to buy, Viagogo have taken it too far. Viagogo is currently one of the world's largest ticket marketplace, and were one of the first ticket vendors to see major success online. Pay in 10,000 for bonus. Contact your bank or credit card company to verify the authorisation of payment to viagogo. If for any reason your tickets are returned to Us or cannot be delivered We will attempt redelivery up to a maximum of three times. 1 Complain to the ticketing website. Sellers: once your tickets have sold, viagogo charges a service fee. Viagogo sells tickets from one fan to another, so it does not issue refunds - instead, it sells the tickets on again and passes the proceeds to the seller. Welcome to viagogo's online ticket exchange (the "Site"). 3. Get the transfer info. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. 3.2 Other Information. Only some of my tickets have sold. Be the first to hear about special offers. Crucially in your case, this means. If you have added a new payment method, remember to click on the "star" icon to make this your default method for getting paid. By using our Site, You agree to accept this Agreement. Why can't I see my order or sale in my account? The Buyer name and address is provided to Sellers for the sole purpose of delivering the specific purchased ticket(s) and may not be used by the Seller for any other purpose, either in connection with such delivery(ies) or separately from such delivery(ies). Helen Crane, This is Money, replies:This tricky ticket issue has been going on for quite some time. Having raised this issue specifically with the CMA back in January, FanFair will now write to [the chief executive of the watchdog] Andrea Coscelli and his enforcement again urging immediate action. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. Luckily I spotted this in time and managed to get the parcel diverted back to the sender and refunded. Artists whose tickets have appeared on Viagogo under listings placed by GES SL, said they were appalled by the ease with which industrial-scale ticket touting continues unchecked. Reiwa 5th Spring Tour Grand Sumo Tickets. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Start selling with Amazon. Contact your bank or credit card company to verify the authorisation of payment to viagogo. Snoop Dogg Tour 2023. Viagogo is a global online platform for live sport, music and entertainment tickets. But, it's unlikely you'll be able to claim back any additional expenses such as travel or hotel accommodation in the event of a cancellation. There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Note that Your payment may be withheld if you violate this clause. Job Title. Sellers: once your tickets have sold, viagogo charges a service fee. 4.1 Double Posting and Removal of Tickets. If you have a Business account, please log in to see the steps that apply to you. All the tickets you will find on this website are sold by legit agencies and trustworthy sellers. Selling ticket FAQs. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. After you raised a dispute did paypal stop or refund deduction from card? 6.3 Allocation of Risk. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Closing of accounts or opening and maintaining more than one account does not alter your total liability to us, and we may combine amounts due to us from multiple accounts. Report. 9 Dec 2022 - Seller Support Associate . 4.3 Sellers Shall Not Include Promotional Material with Tickets. Note that this is separate from any Tax viagogo is required to charge on its fees. The Full Court upheld the finding made in 2019 that Viagogo had falsely represented that it was the 'official' seller of tickets to particular events. In addition, you will be charged to cover the cost of finding replacement ticket (s) for your buyer. Hello, I want to cancel a payment to viagogo.com, but neither on paypal or on the viagogo site the payment can be cancelled. How to overhaul your portfolio and make your money work harder, The secret to becoming an Isa millionaire? Chargeback is also particularly useful where the cost of the tickets was under 100 and Section 75 doesn't apply. We will collect proof where this is possible but in some cases viagogo reserves the right to refund the buyer and not pay the seller even if proof of non entry is not presented. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). viagogo provides a service that allows members who want to buy tickets ("Buyers") to find members who want to sell tickets ("Sellers"). Phoenix Suns Tickets. I sold my tickets on Viagogo as a sate sale. Almost all retailers now have an option to 'save this card for faster check-out next time'. the price it is sold for on the primary market). Location. 1.3 viagogo Guarantee. Can I deliver the tickets using a different delivery method? Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. Campaigners say ticket resale company Viagogo is not fully complying with a court order to reform its practices. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You agree that payments owing to You for sales made through this Site may be suspended or delayed and that We are not obligated to pay You for any sales if We have a good faith basis to believe such sales were unlawful or otherwise made in material violation of this agreement. How do I change my payment method for getting paid? At no time do We provide the Buyer's payment information to the Seller. In the event you are reselling tickets for commercial reasons, you warrant that you have the right to do so. 1999-2023 PayPal, Inc. All rights reserved. Please remember that you will not be paid for this sale. Can I deliver the tickets using a different delivery method? If the listed ticket is not delivered, viagogo shall have the right to charge the Seller a replacement fee and other charges, as specified in Section 5. It appears that, several years ago, your wife had used Viagogo and, perhaps unbeknownst to her, the website was logged in under your account. In April the Competition and Markets Authority (CMA) threatened it with legal action for. Pay by PayPal, a free service to pay online without sharing your financial information. If We change this Agreement, We shall post a revised version of this Agreement, which shall automatically replace the terms of this Agreement. Touts who use this tactic advertise tickets they do not yet have, wait for a buyer to order them, before seeking to procure some from the concert organiser. StubHub sold $4.75 billion in tickets last year, taking in $1.1 billion in fees, according to eBay's annual report. How to get a refund, repair or replacement. Ensure the debit/credit card details you provided are for a valid card with an expiry date in the future and sufficient funds to cover this order. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. Hello has anyone had a successful outcome from viagogo through paypal. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. viagogo - Buy & Sell Concert, Sport & Theater Tickets Welcome to viagogo Help Centre Customer Support View FAQs For Buyers For Sellers Selling tickets Sending tickets Receiving payment Cancellation Questions Managing My Account About viagogo Selling tickets How do I sell tickets? 0. All. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. The practice helps touts supercharge profits because they do not need to buy tickets they might not be able to sell, only spending to fulfil firm orders. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. Borrowing on cars balloons to record levels: Some 41BILLION was locked up in motor finance last year - is this a worry during a cost-of-living squeeze? What do the ticket split type options mean? Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. 2.6 Making an Offer. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. During this time, the Site will be temporarily unavailable. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. 6.10 Notices. Can you help me find out what has happened here? Learn how. Visit the Payment Methods section to update the details. Justice Stephen Burley on Friday ordered Viagogo to pay a penalty of $7 million, saying some of the misrepresentations were "on an industrial scale". The views expressed in the contents above are those of our users and do not necessarily reflect the views of MailOnline. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. If you can't make the rescheduled date, then you're entitled to a full refund. Both you and the company were insisting that you weren't in the wrong. Should you save for your child's future by opening a Junior Isa - and is it better to choose cash as interest rates rise or invest in stocks and shares? Please note that service fee amounts may vary by event and are subject to VAT. It has ordered Viagogo to sell StubHubs international business, including the Spanish operation at the centre of fraud allegations, to satisfy competition concerns. We may also first deduct any amount you owe us from any amount we owe you. are safe places to buy tickets. As you could not provide the tickets for your sale 9799872, we have had to cancel this. Viagogo's apparent brazenness has been breathtaking and, so far, it's managed to profit with impunity. For those who have recently moved home, it can also be possible to have the correct card details stored, but with the old address meaning that the product will be delivered to the wrong place. When you pay a company (rather than an ebay seller or individual), then it is often pending until that company processes your order and captures the pending payment.If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment.d buyer protection). The ticket resale website Viagogo has been accused of advertising non-existent gig tickets on behalf of an employee of its sister company StubHub, prompting calls for regulatory and criminal investigations. Instead, write to them again: restate your claim, and the reasons for your complaint. This does not affect our editorial independence. The concert was due to happen in 2020, but was rescheduled several times due to Covid. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund.