I wanted more information, so I clicked the provided Knowledge Base link. Modems are shipped with default IP addresses, and there are many resources online that list what those default addresses are. I use xfinity with my own Motorola MB8611 modem. Now choose Maintenance and find Update or Firmware Update. The log is fairly clean for a nearly one month period, and the large number of correctables on the OFDM channel is often seen and thought not to be meaningful as long as the uncorrectable count is low. This issue aside, the SB8200 is definitely one of the best DOCSIS 3.1 modems, and thats not even because of how few there are. I dont know what rumors your talking about but it has always been a end of life list of modems no longer supported and it is the very manufacture who stop supporting the modems that you buy or rent. The only downside to this modems port array is that they cannot be used to send Gigabit signals to separate devices. As a result, theres no further action at this point. Is your ISP going to spend a lot of effort testing and checking modem updates for that modem if only a small number of their customers have that same model? Logged in this evening and saw the version number is now 8611-21.3.7 There are 3 additional Ethernet GigE LAN ports masked behind a label. Supporting the only standard that can deliver speeds over 1 Gbps/sec, this DOCSIS 3.1 Cable Modem has been approved for all multi-Gigabit speed tiers by Comcast Xfinity. MB8600 features low latency, for the fast response needed for many interactive games. In my case, my modems firmware matches the latest version released by the manufacturer. Answers to be found are better than being left wondering. Over time, Internet and TV equipment must be updated to keep up with the latest technology. Click to enlarge. When you receive a modem, the firmware will come preloaded on it. Cox flat out said and it is also on their website - They do NOT provide firmware updates for user owned/3 rd party modems.. My ac pro cant go over 450 or so (80mhz). Does anyone know how to perform the same fix for Chrome? This has persisted through a number of modem . Your modems firmware is the software that determines how your modem functions. The way cable modems go, the network port decides the top broadband speed this modem caps at 1Gbps. This comes with some tradeoffs though. Some of your downstream channels are trashed. Nothing has been stable for more than a few days. Now connect your modem as shown on the next panel. I'm sorry to hear you've been having issues with your internet speeds. Our community is your official source on Reddit for help with Xfinity services. Does Your Modem Affect Your Internet Speed? Find more Netgear CM1000-1AZNAS information and reviews here. Gigabit internet plans may be costly but the high speeds make it worthwhile for avid streamers and online gamers. I am a bot, and this action was performed automatically. How do you know what the default values are? Create an account to follow your favorite communities and start taking part in conversations. Command Center Software Video Surveillance and Analytics Public Safety LTE Managed and Support Services Two-Way Radio APX P25 Two-Way Radios APX NEXT P25 Smart Radio . In this post Ill break down everything you need to know about updating your modem. Unfortunately, it will be a while yet until any ISP adopts this new tech. It is basically plug-and-play. Making sure your modems software is updated is very important. Unfortunately, and to no fault of this router, link aggregation is not currently supported by any of the ISPs it is compatible with. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It seems like a pretty easy process. I just tapped add new modem and followed the instructions. Modems are usually offered by your internet provider for a monthly fee. SNBForums is a community for anyone who wants to learn about or discuss the latest in wireless routers . So earlier I mentioned there was bad news when it comes to updating your modem. Click to enlarge. To give simultaneous Internet access to many devices, plug in any router you like. Connecting to a Coax Cable. (function($) {window.fnames = new Array(); window.ftypes = new Array();fnames[1]='FNAME';ftypes[1]='text';fnames[0]='EMAIL';ftypes[0]='email';}(jQuery));var $mcj = jQuery.noConflict(true); As an affiliate, I may receive compensation based on sales of products/services recommended on this website. To update your router's firmware, type your router's IP address into your web browser and enter your login information. Press question mark to learn the rest of the keyboard shortcuts. Couldnt find anything particularly useful on Motorolas website. Create an account to follow your favorite communities and start taking part in conversations. Theres only one ISP that provides coverage to my area, so my hands are tied on this front. While others are made from smaller, less well known manufacturers. Issue Resolved: so as a last resort, before calling Comcast again, I removed an inline surge suppressor from my coax cable. Netgear finally appears to be ditching the edgy gamer gear look for their routers, instead focusing on making them compact and innocuous. Are they going to spend money to have updates tested for a modem that only a small number of their customers have? All other modems connected to the ISP wont be updated. If no login screen shows up, try finding the correct IP address for your router by Searching for your router. On the next panel you'll need to connect your modem to a "live" coax cable. If you dont have gigabit internet, this will still work wonderfully as your internet modem. And I'm not BUYING nothin or changing NOTHIN. It has reduced signal interference thanks to 2 OFDM (a digital data encoding method that reduces latency in DOCSIS 3.1 devices). MB8600 is a DOCSIS 3.1 Cable Modem certified by Comcast XFINITY, Comcast Business,and Cox Communications. Rented modems from the ISP are usually modem and router combination devices, and they dont usually offer as many features as standalone modems and routers do. Weighing one modems performance against another means deciphering terms like Mbps and downstream channels. If your ISP wont update your modem, its most likely that: If you dont want to change your ISP (or theres no ISP in your area) and you want your modem to receive updates, you dont have much of a choice. Description. In order to check what version of firmware is currently installed on your router, youll need to access your modems settings. ARRIS Surfboard SB8200 is a comparable model. Thread starter randomName; Start date Feb 21, 2019; randomName Very Senior Member. The MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Be sure the CAT# LAN cable between the modem and RBR is of good quality. This doesnt mean you shouldnt pay attention to your modems firmware. A power button can make this process more convenient. It is quite bright in a dark room, so you may want to tuck it out of sight if you install it where this might bother you. Simply connect the top two bonded ethernet ports to your compatible router. Press question mark to learn the rest of the keyboard shortcuts. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . We then create one easy-to-understand review. 94 Expert Rating. If you have a different provider, check with them before buying this router. On the inside, though, the Motorola MB8600 features DOCSIS 3.1, capable of getting up to 6Gbps of Internet bandwidth from the provider. Copyright 2023 Heavy, Inc. All rights reserved. Right when I log in to my modem, the firmware version is listed right on the home page. Drop to a plan <=940 Meg and it will become compatible again. What can you do? No question is too small, but please be sure to read the rules and [posting guidelines](https://www.reddit.com/r/HomeNetworking/comments/3hvyg0/rhomenetworking_posting_guidelines_and_helpful/) before asking for help. If I hadnt changed my default password, Id be able to log in to my modem using password as my password. So I have a Motorola MB8600 that keeps losing its connection to Comcast Xfinity internet. It seems like only Comcast/Xfinity really bother updating firmware. This is the case even if you have a solid router (which you should) because a home network can only be as strong as its weakest link. Motorola MB7420 16x4 Cable Modem; . In fact, 82 percent of U.S. homes have broadband internet, up 10 percent from a decade ago. MB8600 supports ultrafast DOCSIS 3.1, the only cable modem standard that can deliver Internet speeds of 1Gbps or higher. Right when I log in to my modem, the firmware version is listed right on the home page. So if they are saying to os cpmp[aitble with their system, will they volunteer to upgrade the firmware when needed? I am not sure of the exact details . Speaking of compatibility, make sure the modem you choose works with your cable provider before you purchase it. I know I am being overly fastidious but I would like it if I can access the modem from any of my browsers. Check out the best DOCSIS 3.1 modems for supporting gigabit-speed internet from cable providers like Comcast Xfinity, AT&T, Cox, and CenturyLink. However, when buying a modem/router combo, its important to note that youll have to purchase a completely new unit if part of it malfunctions or you want to upgrade one or the other. First time xfinity was able to get it back up and running. All was ok until modem firmware was upgraded. The main difference is that this modem comes with a powerful wireless router built-in, which can be helpful if you dont already have your own gigabit router to use. Is there a better make/model that has similar performance and price to l. Motorola may not be the first name that comes to mind when you think networking equipment, but their first entry into Gigabit compatible hardware competes closely with established players in this market. Heres what it showed for my CM600 modem. Hopefully you can see the bigger picture here. Thats because ISPs wont rent out modems that they dont update. Look for a modem that has a Quick Start installation guide to get you up and running. With Motorola extras including advanced surge and lightning protection, and a 2-year warranty, MB8600 is a superb choice for customers who want the ultimate in cable modem performance. Motorola MB8600 modem issues/firmware update. In order to have port bonding increase your modems speed to just under 2Gbps or more, your router needs to support port bonding. Firmware for your Motorola modem is generally applied by your Internet . 1 Gig NEW . I then installed and activated it, and my upstream greatly improved (from about 5 to 30-35), but my downstream got much worse, now around 25-35. With an ethernet port present, this modem allows you to plug in one device to achieve a direct, cabled connection to the internet. So how do you go about confirming that you have the most updated version of firmware on your modem? I got a notice from Xfinity today stating that my equipment i.e. If your ISP says they wont update your modem, it might be worth calling their competitor to see if theyll update your modems firmware. It features some of the latest specifications and all that at a much lower price than . I plugged/unplugged every coax cable between the pole and my router, had comcast reload my boot config, and moved back to my old modem and then to my new modem. Many lower-end modems will not allow speeds this fast and will actually lessen your effective speed even if you are paying for gigabit internet. You arent responsible for updating your modem. The first thing to search for when reading a modems description is its compatibility. Were well aware of this at this point. With that said, this isnt the case for everyone. Its range is fairly solid and it has a mostly complete feature set. Motorola mb8600. It utilizes DOCSIS 3.1 firmware protocol which guarantees ultra-fast speeds for cable internet. Some modems have a screen that is off to the side a little, making it more difficult to see, especially from a distance. Call them at the phone number on your bill or 1-800-Comcast, or use one of the options on https://www.xfinity.com/support/contact-us/. New versions of firmware will be released when your modem manufacturer fixes a bug or addresses a security concern in your modems software. Overall Take. If thats the case, you can either look into getting a new ISP or buy a new modem. Compatible services: Comcast Xfinity, Cox, Mediacom CableMax downstream: 1 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 1. Save my name, email, and website in this browser for the next time I comment. Feb 21, 2019 . Download speed has gone from 1.4 tb average to 500mb. Take the few minutes to change your modems password if you havent done so already. The question is: is this the most recent version of firmware that your modems manufacturer has released? Look for a modem that doesnt have the lags seen with comparable modems from other brands. Forum security processing considers them "personal information" and may prevent the event log from posting if these are present. The C7800 has a useful LED display to show the status of different components and is overall fairly compact. The Motorola MB8600 with the firmware code version 8600-6.1.1.19 has added back the Spectrum Analyzer and it now supports LAG features (Link Aggregation Group) - special thanks to . Firmware Version: 1.1.2. An important note: plans regarding potential upgrades or updates to the operating systems on its Android-powered devices and is, therefore, subject to change. I then re-enabled LAG and have approx 1.3tb download speed. Took me a bit to get it activated, but I was able to get to the admin page just fine through a couple reboots, but only before I got it activated with Comcast. As usual, the hardest part will be getting ahold of a representative to return your rented equipment. There are two additional LEDs for each ethernet port on the back panel. Approved for Comcast Xfinity, Cox, and Charter Spectrum services, only. The MB8600 absolutely has issues with link aggregation. ). The Fora platform includes forum software by XenForo. Log in to your modem with the username and password you created for it. There are two additional LEDs for each ethernet port on the back panel. After rebooting the modem, they will not be able to get to the modem web UI again until they perform this process to clear the old cert out of the browser. I just need to check back in a few months to see if a newer version of firmware has been released. Restarts of router between each change. If you had an xfinity modem they just would have swapped it out. But you should also consider the Motorola MB8600 Modem, which has a chipset that keeps you safe against denial of service attacks. This means that my ISP is updating my modem like they should. DOCSIS 3.1 technology offers enhanced security features, reduced latency and faster downloads than fiber cable. Power OFF the modem for 30 seconds then back ON after you connect the PC to the modem. Network Setup ---> Motorola MB8600 modem / Asus AX89X Router / Asus AC3100 . The modem runs a little hot, though this can be alleviated by placing it somewhere on a desk, where it will get better airflow. The good news is, youre not responsible for updating your modems firmware. And without having to rent any gear. If you dont know your IP address and your modem doesnt have a sticker on it, you should try looking online. With all the comments that I am reading about updating the firmware through my ISP (SPECTRUM), it sounds daunting. . We can help with technical issues, general service questions, upgrades & downgrades, new accounts & transfers, disconnect requests, credit requests and more. Then locate the Firmware or Update section and download the latest firmware update on your router manufacturer's website. VerticalScope Inc., 111 Peter Street, Suite 600, Toronto, Ontario, M5V 2H1, Canada . Thankfully, that is a while away from now and the 1 Gbps max upstream is as good as it gets until then. If the tech finds bad coax, splitters, amplifiers, or connections in your home (even if Comcast originally supplied them) you'll probably have to pay for the visit unless you have their Service Protection Plan ( https://www.xfinity.com/support/articles/service-protection-plan, closed to customers that don't already have it). Hardware Version: V1. As you can see, the firmware version installed on my modem is V1.01.22. No amount of firmware updates will fix it. This cable modem is backward compatible with 32x8 DOCSIS 3.0. It includes DOCSIS 3.1 Active Queue Management (AQM) which speeds page loads, gaming, and video conferencing. Other modems, on the other hand, may work if you have Cox Communications but they may not compatible with Comcast Xfinity. This could be admin, or one of these If you changed the username on the router and can't remember it, try resetting your router. Learn more. Your ISP is. For the user, this means fewer hiccups and faster page load times. Essentially what youre doing when you reboot your modem is forcing your modem to double check its firmware. It's throwing a compatibility error because Xfinity believes any modem with only 1 gig ports isn't compatible with higher tiers when it isn't true at all. Lets say youve tried rebooting your modem and calling your ISP. Performance & security by Cloudflare. Your modem needs to update its firmware whenever the manufacturer issues a new version of it. It supports OFDM, a digital data encoding method that reduces latency in DOCSIS 3.1 devices. . While we typically recommend purchasing a separate modem and router for ease of troubleshooting, this combo unit is an easy option for those looking to fully upgrade their network to the latest standards. Please contact the moderators of this subreddit if you have any questions or concerns. There are a few things you can do if your modem firmware doesnt match the latest version. Though it is important to note that this is not a WiFi router by itself and it also will not work with landline phone plans, rather it is strictly for internet-only plans. On Amazon.com, the Motorola MB8611 is a huge hit among cable modems. I'm now getting my gigabit down. They are only for link aggregation. Any time a software bug or security flaw is found in your modems code, the manufacturer will update the code for your modem and issue an update. 7 Best Docsis 3.1 Modems for Gigabit+ Internet. Create an account to follow your favorite communities and start taking part in conversations. The only setting that was completely absent was a Quality of Service mode to prioritize certain traffic. It might be worth taking a few minutes to see if theres another ISP that can both provide you with internet and update your modem. I accessed the Support section of Netgears website and was able to access the support page for my CM600 modem. Now you know what version of firmware is installed on your modem. Use it to try out great new products and services nationwide without paying full pricewine, food delivery, clothing and more. The Motorola MB8600 is the best of the three DOCSIS 3.1 modems that are widely available right now because of its relatively low price and its two-year warranty. Where you can find your modems current firmware version, How to determine what firmware version your modem should have, How it connects to your ISP to provide you with an internet connection, What the settings page looks like when you log in to your modems settings, The ISP youre using isnt a major provider, Your modem is old or an uncommon make and model. The built-in router can only support 3.2 Gbps. In fact, updating your modem requires no action on your part at all. It also features fast activation for the most popular internet service providers. Before you buy, take a look at where you plan to keep your modem. Otherwise, you run into yet another bottleneck. The issue may not occur on Chrome or other browsers. Not sure if other modems do or not (probably depends on where the bug is). If your modem manufacturer develops a new feature for your modem, you wont be able to use it unless you have the latest software. The MB8600 also has 32x8 support for the fastest possible speeds using the older DOCSIS 3.0 standard. But I keep getting emails from Comcast telling me my device can't keep up with the current speeds. If the firmware is still outdated, try contacting your ISP. This time they are saying they need to call Motorola to update the firmware, and Motorola isnt open until tomorrow when Ill be at work and my wife is supposed to be working from home. MB8600 - overkill for 150/5, i know RT-AX86U - FW 386.7. Advanced cybersecurity keeps your network and data safe with auto firmware updates, threat scans, new device alerts, and ad blocking. Anybody who needs to go to their modem page will be able to get there until the reboot. Showing 1-10 of 14 answers. This website is using a security service to protect itself from online attacks. We looked at the top Modems and dug through the reviews from some of the most popular review sites. Switch to the new router, the MB8600, via Spectrum website and it works fine hardwired to the PC. We need to go to the source to see what the latest firmware version for your modem is. Feb 21, 2019 . As I mentioned, the default password for your modem can be found online, which means anyone with access to your network would be able to get to your modems settings. Signal strength is also worth considering. Ok. The Motorola MB8600 will work with any brand of WiFi router. https://www.motorolanetwork.com/pages/comcast-replacement-program. The Netgear Nighthawk CM1150V is functionally identical to the Netgear CM1200 with one exception: the CM1150V is currently one of the only DOCSIS 3.1 modems that supports Xfinity voice services. chances are there will not be any cert listed in firefox, instead this will work, go to the browser's roaming profile directory %homepath%/appdata/roaming/Mozilla/Firefox/profiles/{profilename}, optionally you can rename or delete 'cert9.db' to reset firefox back to the default keys. I had to warranty the same model for the same reason a year ago. Now just got another Motorola MB8600 firmware push to firmware version 8600-19.3.15 I think today January 12th . When it comes to updating your modem, theres good news and bad news. They should be able to tell you if theyre working on the update or not. At the time I was getting 175 down on a Blast Pro package on an old SB6141 modem. Its list of compatible ISPs is respectable, though a little smaller than that of the Arris modem. The dimensions of the ARRIS Surfboard SB8200 are 5 inches, 2 inches, and 5 inches, while the dimensions of the Motorola MB8600 are 7.25 inches and 7.88 inches. From there, its your ISPs job to make sure your modem gets updated. HomeNetworking is a place where anyone can ask for help with their home or small office network. This difference aside, the Netgear CM1000-1AZNAS still has 328 channel bonding and is compatible with the same services as the newer model. Would be interested to know your setup. Compatible ISPs include Xfinity, Cox, Spectrum, Charter, Time Warner, and Brighthouse. Hello, @TerryO44. EmeraldDeer Very Senior Member. 210.65.88.143 Security is an important consideration. Are Ethernet Cables Backwards Compatible? With SNMP disabled, I wanted another route to be able to collect these metrics. In mid Apr 2020, I upgraded my service to gigabit, and my down improved to about 220-240. Hi new member here can you please message me if you still have it, thank you. Microsoft 365 & Office; Antivirus & Security Software; Tax Preparation Software; . Signal is toast. Now that I know what the problem is, and that it's widespread, I'm not too concerned about it. Lets looks at it from an ISPs perspective. The issue may not occur on Chrome or other browsers. Guess Ill buy another to replace this one next. Arris networking gear like the Arris SB8200 comes recommended by pretty much every ISP out there, making them the default pick for most setups. I know nothing about what these should be. MB8600 provides high-speed Internet for a computer, router, HDTV, game station, or streaming media device. Until then, it is future-proofing and you will only get 1 Gbps up and down. The added expense of the DOCSIS 3.1 modems isnt worth it until youre on one of these new (and pricey) plansespecially since your ISP may roll out gigabit over fiber rather than cable. If your phone and Internet plans are tied together, then you need a replacement modem that handles both in order to ditch Xfinitys rental equipment. One option is to rent a modem from your ISP. It stands out from other DOCSIS 3.1 modems by offering four 1-gigabit ethernet ports to achieve a theoretical max downstream and upstream of 2 Gbps. As a user, you cant make any changes to how your modems firmware functions. Once the modem update has been tested and everything works properly, your ISP will issue the firmware update. From what I have read online, your ISP handles the Modem firmware, because it is specific for each individual ISP, thus it is not some generic thing like it is with Wifi Routers. In-home Wi-Fi has become the standard for almost every household in America. */. As a reminder, my modem is a Netgear CM600 modem. They have thousands of customers, and their customers all have different modems. As a result, it makes it really hard to manage all of these modem updates. .css-1d89nre{color:#000000 !important;background-color:!important;}.css-1d89nre:hover{color:#000000 !important;background-color:!important;}.css-1d89nre:focus{color:#000000 !important;background-color:!important;}.css-79cmum{line-height:85px !important;}Home. Generally, when you sign up for internet, your provider will give you the option to rent a modem thats proven to work on its service. . Whether you find a new ISP or change out your modem, just make sure that your modem will get updated. The Motorola modems use Wireless Power Boost and AnyBeam beamforming, which focuses your signal in a specific direction to provide better reception at both 2.4 GHz and 5 GHz frequencies. We also welcome product reviews, and pretty much anything else related to small networks. Click the Servers tab, then look for the "MTRLC LLC" certificate, which should match your Cable Modem IP. This IP address 52.191.163 . This firmware update will only affect the modems connected to the ISP of that specific make and model. And while both the modem and the router are powerful enough to handle the highest throughput available through cable Internet, its worth noting that the built-in router isnt quite as powerful as the modem. Shouldnt I be able to update the firmware myself? Click on it, then click Delete and confirm the action. For some people this wont be an option, as theres only one major internet provider in the area. This Cable Modem supports DOCSIS 3.1, the only cable modem standard that can deliver speeds over 1 Gigabit per second (Gbps). My signal levels are linked in another comment on this post. DWYM is your trusted product review source. Save Share. I moved to a new home in Jan 2020, and a tech came out and replaced some wiring and ensured I had good signal. I've connected the TPLink C5400X router to a Motorola MB8600 modem with link aggregation enabled in both. However, chances are, you can save on that rent by purchasing a modem that may even work much better than what theyre issuing. Thisll all be invisible to you. Compare. Compatible services: Comcast Xfinity, Cox, Mediacom Cable, WOW!Max downstream: 3.8 GbpsMax upstream: 1 GbpsChannel bonding: 328Ethernet ports: 4. Press question mark to learn the rest of the keyboard shortcuts. One problem with buying a modem versus renting one, however, is that technology is always changing. The MB8600 certificate isn't expired. In some cases, ISPs wont update your modem firmware as often as they should. If you rent from your cable company, theyll likely set up your modem. The good news is that the process for updating your modem doesnt require as much effort as updating your router does. Well take a look at each one so you have a good idea of what your options are. Does it impact your ability to surf the internet? SCRIPPS CO., ALL RIGHTS RESERVED. Long story as short as possible, modem is MB8600 with 8600-19.3.15 firmware, router is Orbi RBK753 with V4.6.3.7 firmware. Download speed has gone from 1.4 tb average to 500mb. Software. I cant say it enough. My MB8600 works fine, it didn't have the problem. The signal at my home was garbage. Current firmware supports bonding on 2 Ethernet ports, which is essential for delivering speeds over 1Gbps. I would advise taking one of two actions. One of those checks is to see if the latest firmware version is running on the modem. Setup is assisted by a simple LED display that provides indicators for power, receive, send, and Internet.