We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginningon your first day of employment, Alight is committed to the continued development of our colleagues. Visit investor site Looking for an Alight office? Customer Care Representative Job, Remote or Ohio City, OH, Customer Care Representative Job, Remote or Indianapolis, IN, Customer Care Representative Job, Remote or Texas. Alight Solutions is committed to a diverse workforce and is an affirmative action employer. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units. As a leading provider of human capital solutions, we help our clients and their people navigate the complexity of health, wealth and HR. Full Time We combine data-driven . Additional pay could include bonus, stock, commission, profit sharing or tips. Benefits start on your first day of employment, Programs & activities that give back to our. Health insurance is either BCBSIL or Kaiser depending on where you are located. Alight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities, sincerely held religious beliefs, practices. Customer Care Representative Human Resources. Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. * Excited about learning new things, and able to apply your enhanced knowledge in the service of your customers This training will take place during the first 5-weeks of your employment, and the hours are full time. Benefits start on your first day of employment, Programs & activities that give back to our. The estimated total pay for a Customer Care Representative at Alight Solutions is $38,792 per year. HDHP or PPO available., At Alight, we believe a companys success starts with its people. All Rights Reserved. There may be multiple reasons for pay differences - one of which is a small number of salaries submitted per job. Alight Customer Care Representative Job, Remote or Florida City, FL At Alight, we believe a company's success starts with its people. Enroll employees directly into their benefits via the phone for self-service assistance, Provides adjudication for documents related to dependent verification, Works with employees to schedules appointments for EBRC new hire services, Deliver high level technical support including but not limited to system password resets, Navigates various systems including SharePoint, Timetrade, SmartBen, UltiPro, TRAX, IssueTrax, Accurately document client activities; follow-up on outstanding issues to ensure appropriate resolutions, Ability to handle high volume inbound calls under pressure with continuous focus on exceptional customer service and attention to detail, Familiarity with and aptitude for team-oriented, collaborative environment, Broad knowledge of benefits administration inclusive of terminology and ability to communicate effectively over the phone, Strong written and oral communication skills, with proven problem-solving skills, Keen attention to detail with an eye for process improvement, Proficient in Microsoft Office with ability to learn and operate multiple systems, 1+ years of inbound/outbound contact center experience preferred, 2+ years of benefits related experience preferred, 6+ months required. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. Learn more at . Alight Solutions employees with the job title Systems Analyst make the most with an average annual salary of. * Ability to multi-task using several Windows applications at once while assisting a customer on the phone. Responding promptly to customer inquiries. Customer Service Representative Responsibilities: Maintaining a positive, empathetic, and professional attitude toward customers at all times. Type: Full Time Reimagining how people and organizations thrive. Customer Care Representative - with Growth Opportunities at Alight today! I am currently a Customer Care Client Specialist at Alight Solutions specializing in the administration of employee benefits such as health and group benefits, defined contribution, and defined . We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with . Alight allows employees to enrich their health, wealth and work while enabling global organizations to achieve a high-performance culture. Esto incluir ser el primer punto de contacto para los clientes que necesiten ausentarse del trabajo, debido a enfermedad o heridas, o a responder a sus preguntas. Posting id: 823465203. Culling together a clear, well-defined list of customer care representative tasks and responsibilities is the first step in creating a thorough job description. * Make independent complex decisions within the scope of your authority Find out if you meet the requirements! * Able to work independently and to adapt to a rapidly changing environment The mission of our customer care teams exemplifies the need for humanunderstanding. Because transformation takes a workforce. Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100, achieve next level transformation at alight.com . Learn more about our Customer Care offices, 43 resume tips that will help you get hired, 10 resume writing tips that will help you land a job, Guidelines for what to include in a resume. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. Stay updated on our new opportunitiesJoin our. Con el paso del tiempo, tendrs la oportunidad de continuar expandiendo tu conocimiento de productos de discapacidad y administracin de ausencias, en preparacin para avanzar tu carrera dentro de nuestra organizacin. How accurate is this most likely Total Pay range (base + additional) of $34K-$45K/yr? You have successfully created a new job alert. - All necessary technical equipment provided - Paid "training" from day 1 - Benefits eligible from day 1 - 17.79 per hour salary, not amazing but certainly better than some companies - The job is technically "entry level", so those with limited Customer Service experience are likely to be hired. As an Seasonal Bilingual Customer Care Representative you will work in a dynamic call center environment providing customer service and consultation to our client employees. We've compiled a list of websites that offer tips and templates for creating a resume: Behavioral style interviews includequestions that will provide an insight on how you've performed and behaved in the past with actual results and scenarios. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. Customer Care Representative Job, Remote or Florida City, FL, Customer Care Representative Job, Remote or Florida, Customer Care Representative Job, Remote or Moro, OR, Customer Care Representative Job, Remote or Texas City, TX. Interested in Workday positions? Learn how Alight helps organizations of all sizes, including over 70% of the Fortune 100. We are not an agent or representative of any employer. The average salary for Customer Service Representative at Alight Solutions in the United States is $16.13 per hour, which is 11% above the national average. Please enter a Name and Password so you can update your Job Alerts in the future. Our people are our greatest assets at Alight Solutions because People Matter! Cons Quick Apply. In addition to a base salary, this position may be bonus eligible. The mission of our customer care teams exemplifies the need for human understanding. Es trabajo desafiante, pero estamos comprometidos a tu xito como lo ests t! We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. . The assessors like to know that you are familiar with the company and with the position for which you are interviewing. Must be able to work a flexible schedule based upon high call volume needs. Be Real with Alight and help us re-imagine how people and organizations thrive. View Job description, benefits and responsibilities. Alight Solutions are currently recruiting for a Customer Care Delivery Specialist in HR Services with Italian and English located in Krakow, Poland (remote work possible). Ten paid holidays per calendar year (8 fixed and 2 floating). The mission of our customer care teams exemplifies the need for humanunderstanding. Alight unlocks enterprise growth for the worlds most influential companies with future ready human capital and business solutions. Related Searches:All Customer Care Representative Salaries|All Alight Solutions Salaries. * Use productivity and quality data & metrics to achieve superior customer service results We are one team, hungry for results, we focus on what matters, and know that for even the most difficult challenges, there is a solution and we will find it. Accurately documenting all conversations and actions taken on each interaction. Find out more about Alight's Workday practice, We do not make offers without interviewing, We do not ask for security deposits on equipment or anything else, We do not send checks through the mail or request payments through Western Union. We reward continuous improvement and encourage you to own your own development. Learn more at, Bilingual Customer Development Representative - Miami, FL, VP Operations own the operations, run the show, Account Manager - Construction Services (Miami, FL), Do Not Sell or Share My Personal Information, A full Benefits Package, starting on your first day of employment. To deliver on this purpose, we do things differently. Reporting Relationships * Handle a high volume of inbound calls from client employees as well as conduct outbound calls for follow up as required. #beAlight We combine data-driven, consumer-centered technology with personalized care and service to deliver a superior customer experience. Bilingual (English/Spanish) Customer Care Rep - Virtual. Full-time $12.50 an hour. Apply for full-time jobs, part-time jobs, student jobs, internships and temp jobs. You can deactivate or delete job alerts by clicking the button below. * A self-starter who has excellent communication skills in English and Spanish (verbal and written) and the desire to provide the highest level of customer service and satisfaction. * Initiate new leave cases in our system Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners . These teams are a critical component of Alights health care,retirement and HR-delivery services. Alight Solutions Customer Care Representative -Absence Management - Bilingual *Remote* Texas 30d+ Alight Solutions Leave of Absence Case Manager *Remote* Washington, DC 30d+ $50K-$68K Per Year (Glassdoor est.) Learn how this feature works. * Excellent communication & collaboration skills with strong ability to empathize with customers * Flexibility to work rotating shifts (8 hours) and extended hours as necessary. 55% feel they are paid fairly 11% above the national average Common benefits at Alight Solutions Benefits information is taken from job posted on Indeed. Alight Solutions Customer Care Representative Reviews Updated Jan 30, 2023 Search job titles Find Reviews Filter Clear All English Filter Job Function Administrative Arts & Design Business Consulting Customer Services & Support Education Engineering Finance & Accounting Healthcare Human Resources Information Technology Legal Marketing then the employee has changed 1 company and 1 job. They inform them about products and services, answer their questions and resolve their issues. Alight Solutions Employee Reviews for Customer Service Representative Review this company Job Title Customer Service Representative 142 reviews Location All Ratings by category 3.2 Work-Life Balance 3.1 Pay & Benefits 2.8 Job Security & Advancement 2.8 Management 3.1 Culture Sort by Helpfulness Rating Date Language disABLEDperson, Inc. is a 501(c)3 non-profit organization whose mission is to reduce the high unemployment rate of individuals with disabilities. Alight's 15,000 dedicated colleagues serve more than 30 million employees and family members. In addition, we take affirmative action to employ and advance in employment qualified minorities, women, disabled persons, disabled veterans and other covered veterans. as a customer care representative, a typical day may include the following: * Handling a high volume of inbound calls from our clients employees to answer questions, provide education, and solve complex HR and financial issues related to their health care benefits, 401k savings and retirement plans, leaves of absence, payroll, etc. to demonstrate your interest in the role. Alight Solutions is committed to a diverse workforce and is an affirmative action employer.. Alight believes diversity should be visible, valued, and sustained throughout the organization. As part of an industry-leading team, you will help empower results for our clients by delivering innovative and effective solutions as part of our Customer Care business group within Alight, in San Juan, PR. * High School Diploma or equivalent is required, bachelor's degree a plus We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. Bilingual (English/Spanish) Customer Care Rep - Virtual - Alight | San Juan, PR. Help us reimagine how people and organizations thrive! * Utilize your interpersonal skills and extensive on-the-job training to provide professional, knowledgeable, helpful, courteous, and responsive customer service. Customer Care Representative Resume Examples. New York Equal Pay for Equal Work Act Statement. Alight is committed to a diverse workforce and is an affirmative action employer. The team is engaged in providing exceptional customer service, via phone or email, while providing accurate information with a focus on first call resolution. Our Promise At our core, we Champion People, help our colleagues Grow with Purpose.css-epvm6{white-space:nowrap;}.css-epvm6{white-space:nowrap;} More, Learn How to State Your Case and Earn Your Raise, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve, How to Prepare for Your Interview and Land the Job. With a competitive total rewards package, continuing education and training, and tremendous potential with a growing global organization, Alight is the perfect place to put your passion to work. Customer Service Representative at a Lighting Company Duties: Work with our customers and senior sales rep to answer questions and provide accurate information about our products Schedule and. We offer you a competitive total rewards package, continuing education & training, and tremendous potential with a growing worldwide organization. * Demonstrate a high level of confidentiality and professionalism By applying for a position with Alight, you understand that, should you be made an offer, it will be contingent on your undergoing and successfully completing a background check consistent with Alights employment policies. Central Region States: Alabama, Arkansas, Illinois, Iowa, Kentucky, Louisiana, Minnesota, Oklahoma, South Dakota, Tennessee, Texas, Wisconsin, Mississippi Background checks may include some or all of the following based on the nature of the position: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. We offer a comprehensive benefits package to our full-time colleagues to include: Health benefits beginning on your first day of employment. Check out our open opportunities below. People can always trust us to say what we mean and depend on us to do what we say. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities of this job to other entities; including but not limited to subsidiaries, partners, or purchasers of Alight business units.Alight Solutions provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, pregnancy, childbirth or related medical condition, veteran, marital, parental, citizenship, or domestic partner status, or any other status protected by applicable national, federal, state or local law. View Job description, benefits and responsibilities. At Alight, we believe that diversity should be visible, valued, and sustained throughout the organization. * Adept at quickly navigating between multiple computer applications within one customer interaction to obtain information and provide correct and concise information back to the customer that combines data retrieved (talk and type) See our awards. Our dedicated colleagues across 28 global centers help 23 million people and their 11 million family members simplify work and life, both now and in the future. We strive for Excellence Every Day by collaborating with our clients and colleagues. Alight does not discriminate against anyone based on sex, race, color, religion, creed, national origin, ancestry, age, physical or mental disability, medical condition, pregnancy, marital or domestic partner status, citizenship, military or veteran status, sexual orientation, gender, gender identity or expression, genetic information, or any other legally protected characteristics or conduct covered by federal, state or local law. * Strong attention to detail with critical thinking skills Since 2016, the largest Health, Wealth & HR provider on the island, supporting clients across PR and the U.S. 1999 - 2023 Snagajob.com, Inc. All rights reserved. As a condition of employment, you will be required to complete paid training and successfully pass a final course assessment. Get a free, personalized salary estimate based on today's job market. We want you to join our company with 25 years of industry experience. Get hired today! READ MORE Important information: Tasks to include in a Customer Care job description . As a Customer Care Representative, you will report to a Customer Care Team Leader Customer Care Representative Tasks. I was responsible for keeping up to date with daily schedules and routines and managed all of . These teams are a critical component of Alights health care,retirement and HR-delivery services. This position is ideal for people who can master complex information in a short period of time, are passionate about helping others, and enjoy solving problems. Be prepared to answer why you are interested in this particular job opening. The primary function of the Customer Care Representative 1 (CCR1) s to provide employee support for clients with Alight Solutions Contact Center Services. Schedules are mostly Monday to Friday with 8 hours shift starting at 8am, latest shift starting at 2pm. It's why we're so driven to connect passion with purpose. Average Alight Solutions Customer Support Representative yearly pay in the United States is approximately $37,872, which meets the national average. As an affirmative action employer, we adhere to the principles of equal employment opportunity in the workplace as defined in our diversity policy statement. The average salary for a Customer Care Representative is $37,003 per year in United States, which is 4% lower than the average Alight Solutions salary of $38,792 per year for this job. The estimated base pay is $36,558 per year. This program provides you with the foundation you need to lead to a path of success. We live our core values by supporting colleagues in achieving breakthrough performance, thriving and taking their careers to the next level. Carry out monitoring visits to verify information provided by . Alight provides equal treatment and employment opportunities to all employees and applicants for employment without regard to any protected status or other protected characteristic. Licensing or Certifications for Customer Care List any licenses or certifications required by the position: AKBD, CIP, GB, PMI, CPIM, APICS, SAP, RFCS, NAFTA, ASE Education for Customer Care Typically a job would require a certain level of education. We act with respect and accountability, mindful that our actions affect the lives of millions in meaningful ways. 553 jobs Customer Care Representative/Business Development Consultant James Braden Nissan Kingston, ON $31,200-$55,000 a year Full-time + 1 8 hour shift Responsive employer Customer service: 1 year (preferred). Our story starts with a simple universal truth: Every business is a people business. Customer Service / Guest Services, Upgrade to Premium to view the number of applicants for this Job, Upgrade to Premium to start a conversation with Alight.